Human Resources Specialist III

Benefits

The Office of Human Resources provides leadership in the planning, integration, and implementation of human resource services and programs for faculty, staff, and retirees across all campuses and the health system. Collectively with our campus colleagues, we serve as a strategic and trusted advisor. Support an inclusive and dynamic culture and workforce. Pursue continuous improvement through knowledge, collaboration and leadership.

As part of the Shared Administrative Services (SAS) Team, this position provides essential support to daily human resources transactional processing, serving over 50,000 active & separated employees, retirees, beneficiaries and dependents.

Responsibilities
Review, analyze and update data in PeopleSoft to ensure benefit eligibility and enrollment discrepancies through On Demand processing to ensure accuracy. Presented with multiple reports for data analysis and error correction that require in-depth research and resolution based on standard practices, written policy and consistent procedure.

Responsible for administration of multiple transactional tasks, ensuring accurate processing in a timely manner and attention to detail. This includes weekly updating of life plan approvals based on vendor reporting, benefit enrollment adjustments for employees showing duplicate enrollment statuses and completing multiple processes for the timely removal of over-aged dependents.

Administration of tuition assistance program. Includes detailed analysis of incoming forms and following written policy for approval or denial. Main administrator for dedicated resource inbox for timely responses and resolution as well as receiving and resolving customer service inquiries through internal ticketing system. Reviewing and analyzing weekly error reporting based on form approvals and initiating error corrections before semester deadlines.

Analyze and correct discrepancies received on a weekly report that identifies errors across all benefit plans that affects employee plan enrollment eligibility, vendor file data and employee benefits administration data.

Works cross-functionally with Benefits HRIS specialists in performing system testing for set up changes to ensure system is processing as it should. Identify improvement recommendations and participate on policy work teams, contributing knowledge of PeopleSoft, benefits processes and policies. Maintain communications with appropriate stakeholders throughout the process.
Review vendor reporting (Medical, Dental, Vision and Medicare Advantage Plan) and conduct internal audits to ensure accurate information is sent on eligibility files. Correct data and/or inform vendor of correct enrollment information as necessary.

Generate routine queries to identify life plan inconsistencies and errors as well as Annual Benefits Base Rate (ABBR) discrepancies. Communicate with campuses and oversee correction process by internal teams.

Review and update Annual Benefits Base Rate (ABBR) for commissioned employee population on all campuses.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and purpose of the University of Missouri.

Monday - Friday, 8:00 a.m. – 5:00 p.m.

A bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Bachelor’s degree and three years of human resources office experience demonstrating knowledge of basic employment laws, exceptional customer service and organizational skills.
• Excel spreadsheet skills with experience with v-lookup and pivot table is preferred, attention to detail, accuracy and ability to follow through independently. PeopleSoft experience is helpful.
• Team player with interpersonal, customer service and communication skills. Proven analytic and problem-solving skills. Ability to multi-task in a fast-paced environment. Works autonomously and uses sound judgment.
• Familiarity with university systems and human resources policies or equivalent.
  

$Salary Range: $21.28 - $24.00 per hour
Grade: GGS 009
University Title: Human Resources Specialist III
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.