Emergency Dispatcher (Adjunct)

USNH Employees should apply within Workday through the Jobs Hub app

Under broad supervision of the Chief of Police or his/her designee, acts as a lifeline to sworn and non-sworn personnel including fire, emergency medical responders, and emergency management personnel. Uses independent judgment to make immediate critical decisions that impact the life, health, and/or safety of faculty, staff, students, and members of the public.

Duties/Responsibilities

• 50% As a multi-jurisdictional 24-hour year-round emergency and non-emergency and state-designated 911 center, answers and screens incoming telephone calls from victims, witnesses, suspects, staff, students, parents, members of the public, local law enforcement agencies, and other government and non-government entities. Evaluates phone calls in a timely manner, accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority, and any responder safety risks. Respond to phone, text, email, and walk-in requests from the public and serve as a resource to the public for community services and referrals. Coordinates activities with community service and public health agencies. Answer calls from emergency blue light phones located across Durham, Manchester and Concord Campuses. Operate multi-channel two-way radio console to both monitor and facilitate communications between law enforcement, campus service officers, fire, medical, emergency management, parking and transportation services, contract event staff, USNH institutions and public utilities. Monitors simultaneous transmissions from multiple frequencies while accurately keeping a record of times and pertinent transmissions. Emergency dispatchers must conduct themselves in a professional and appropriate manner in accordance with UNH/USNH and police department policy and mission. Serves as the main point of contact after hours and on weekends for all university related inquires.
• 20% Proficiently and accurately locks down and clears locked-down campuses I the event of an emergency, active shooter/assailant, or other high-priority critical incidents. Participates and assists in investigations by utilizing surveillance cameras, open-source social media databases, and other resources to identify suspects, victims, and witnesses. Summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete and accurate manner. Prepare and send emergency notifications to the campus communities regarding Clery’s reportable crimes, in-progress threats, and severe impending weather, traffic advisories, or any other hazardous situation. Monitors panic/burglar alarms, fire alarms, service alarms, and temperature alarms for all UNH-owned or leased property throughout the State of New Hampshire, local residents living in municipalities, and other USNH institutions as requested.
• 20% Confidentially hands sensitive and legally protected information. Validates criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services (CJIS) security policy. Queries National Crime Information Center (NCIC), Department of Motor Vehicles (DMV), and other local, state, and national computer databases to determine the status of vehicles, persons, and property, and determine the existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies. Accurately track, monitor, and document sworn and civilian personnel movement, activities, and status in the CAD. Performs informational searches in the public safety computer-aided dispatch system and other public safety-sensitive, PII sensitive, and public databases upon request..
• 10% Render assistance to the public. Enforce college/university rules and regulations.
  
  

Minimum Acceptable Education & Experience

• High School Diploma or equivalent.
• Knowledge of Federal/State/County/Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology.
• Knowledge of map, chart, diagram, blueprint reading.
• Involves organizing and operating multiple advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously.
• Demonstrated ability to react responsively in emergency situations.
• Excellent oral and written communication skills.
• No criminal record other than minor motor vehicle violations.
• No credibility issues that would impact testimony in court, civil or administrative hearings.
• Must possess a valid driver's license.
• Must successfully complete a written examination, interview(s), background investigation, psychological/polygraph examinations and medical exam to include hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of the job.
  
  

Please attach the following documents within the Resume/Cover Letter section of your application:

• Resume/CV
  
  

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Durham

Salary Grade

Adjunct Hourly Staff 00