Emergency Dispatcher

USNH Employees should apply within Workday through the Jobs Hub app

Under broad supervision of the Chief of Police or his/her designee, acts as a lifeline to sworn and non-sworn personnel to include fire, emergency medical responders and emergency management personnel. Uses independent judgement to make immediate critical decisions that impact the life, health and/or safety of faculty, staff, students and members of the public. Provides emergency communication to all UNH owned or leased property throughout the State of New Hampshire in addition to outside contracted police, fire and EMS agencies. Utilizes complex computer equipment and applications to receive, evaluate, prioritize, and respond to emergency and non-emergency requests for assistance for law enforcement, campus service officers, fire, medical, emergency management, parking and transportation services, contract event staff, USNH institutions and public utilities.

Compensation: The starting salary for the Emergency Dispatcher position is $22.00 per hour.

Job Duties/Responsibilities

• As a multi-jurisdictional 24 hour year round emergency and non-emergency and state designated 911 center, answers and screens incoming telephone calls from victims, witnesses, suspects, staff, students, parents, members of the public, local law enforcement agencies and other government and non-government entities.
• Evaluates phone calls in a timely manner, accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority and any responder safety risks.
• Respond to phone, text, email, and walk-in requests from the public and serves as a resource to the public for community services and referrals.
• Coordinates activities with community service and public health agencies.
• Answers calls from emergency blue light phones located across Durham, Manchester, Concord campuses
• Operate multi-channel two-way radio console to both monitor and facilitate communications between law enforcement, campus service officers, fire, medical, emergency management, parking and transportation services, contract event staff, USNH institutions and public utilities.
• Monitors simultaneous transmissions from multiple frequencies while accurately keeping record of times and pertinent transmissions.
• Acts as the sole answering point for the University and its entities after normal business hours to include parking questions, general inquiries, lock outs and all other concerns.
• Calls are routed to UNH dispatch center to be fielded and addressed whenever possible.
• Emergency dispatchers are essential personnel and must report to work during severe weather, widespread emergencies, and pandemics.
• The UNH Emergency Dispatch Center operates 24/7 365 days a year and emergency dispatchers are required to work assigned schedules including, but not limited to days, evenings, overnights nights, holidays, weekends, special events and overtime as required.
• Emergency dispatchers must conduct themselves in a professional and appropriate manner in accordance with UNH/USNH and police department policy and mission.
• Serves as the main point of contact after hours and on weekends for all university related inquiries.
• Proficiently and accurately locks down and clears locked down campuses in the event of an emergency, active shooter/assailant, or other high priority critical incident.
• Participates and assists in investigations by utilizing surveillance cameras, open source social media databases and other resources to identify suspects, victims and witnesses.
• Summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete, and accurate manner.
• Prepare and send emergency notifications to the campus communities regarding Clery reportable crimes, in-progress threats, and severe impending weather, traffic advisories, or any other hazardous situation.
• Monitors panic/burglar alarms, fire alarms, service alarms, and temperature alarms for all UNH owned or leased property throughout the State of New Hampshire, local residents living in municipalities, and other USNH institutions as requested.
• Monitors surveillance cameras for all UNH owned or leased property throughout the State of New Hampshire and USNH institutions as requested.
• Confidentially handles sensitive and legally protected information.
• Validates criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services (CJIS) security policy· Queries National Crime Information Center (NCIC), Department of Motor Vehicles (DMV), and other local, state, and national computer databases to determine status of vehicles, persons, and property, and determine existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies.
• Accurately track, monitoring, and documenting sworn and civilian personnel movement, activities, and status in CAD.
• Quickly and accurately documents receipt of all calls for service in the public safety computer aided dispatch system. Interprets all requests for service(s) needed, and determines appropriate response using a high-level of discretion and judgment while considering policies and procedures.
• Performs informational searches in the public safety computer aided dispatch system and other public safety sensitive, PII sensitive and pubic databases upon request.
• Record, maintain and process computerized data for law enforcement, public safety and emergency service agencies and other units, including, but not limited to, street files, name indexes, call-back rosters, water supply systems, building locations, high hazard areas, area maps, calls for service, type, location, and status of emergency response vehicles, fire and burglar alarms, mutual aid assistance, automatic fire, police and ambulance response calls and notification rosters.
• Perform other duties as assigned by the Chief of Police or his/her designee.
  
  

Required Minimum Qualifications

• High school graduation or equivalent.
• Knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology.
• Knowledge of map, chart, diagram, blueprint reading.
• Involves organizing, and operating multiple pieces of advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously.
• Demonstrated ability to react responsively in emergency situations.
• Excellent oral and written communication skills.
• No criminal record other than minor motor vehicle violations.
• No credibility issues that would impact testimony in court, civil or administrative hearings
• Must possess a valid driver's license.
• Must successfully complete a written examination, interview(s), background investigation, psychological/polygraph examinations and medical exam.
• Hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of this job.
• Must be able to wear and use appropriate personal protective equipment, as necessary.
  
  

Preferred Minimum Qualifications

• Associates Degree from an accredited college/university.
• Completion of the New Hampshire State Police SPOTS operator certification, APCO certified Telecommunicators.
• Two years of full-time emergency dispatching with a Federal/State/County/ Municipal or Campus Law Enforcement Agency.
• Working knowledge of the CSI Infoshare public safety software package
• Demonstrated knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency rules and regulations, practices and standards.
  
  

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Durham

Salary Grade

Non-Exempt Staff 10