What are the responsibilities and job description for the Admissions Counselor position at University of North Carolina at Chapel Hill?
At UNC’s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.
This position is within UNC Kenan-Flagler Business School’s Marketing/Communications (MarCom) group, which is responsible for the strategic management of the School’s marketing, public relations, communications, and reputation management activities. The department works to ensure a unified School-wide marketing and communications strategy while providing leadership, counsel and services to academic programs, non-degree Executive Development programs, Advancement, the Frank Hawkins Kenan Institute of Private Enterprise, and School centers.
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
We are seeking an Admissions Counselor to provide excellent customer service and guidance to prospective students who have expressed interest in one of UNC Kenan-Flagler Business School’s professional programs (including but not limited to: Master of Accounting (MAC), Master of Business Administration (MBA), etc.). These interactions will include personal outreach, primarily via email, Zoom, phone, and online chat, to provide information on, and answer questions about, said programs and the admissions process. Ultimately, the Admissions Counselor will help increase the quantity, quality, and diversity of the program’s application pool.
The Admissions Counselor will possess excellent communication skills, a high level of organization, and the ability to present and promote UNC Kenan-Flagler during on-campus, off-campus, and virtual recruitment events. The Admission Counselor may also help coordinate visits to classes, arrange for outreach between staff/students and prospective students, and provide regular reporting on outreach activities and the status of prospects and applicants. The Admission Counselor may also lead special projects for the Marketing and Prospect Management team or programs at large.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Strong communication skills, both written and verbal. Ability and willingness to interact with people over Zoom, email, or phone for a large part of the day.
Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations.
A strong customer-service orientation.
Ability to work in a team environment and work independently.
Strong counseling skills including listening, guiding and problem-solving.
Excellent professional judgment in handling demanding customers.
Working knowledge of Microsoft Office.
Knowledge of Slate, HubSpot, Salesforce, or other CRM systems.
Corporate sales or higher education admissions experience.
Excellent presentation skills.
Not Applicable.
Salary : $41,000 - $53,083
