What are the responsibilities and job description for the Student Care Coordinator position at University of North Carolina at Chapel Hill?
Posting Information
Department
Student Aff Dean of Students - 640501
Career Area
Student Services
Posting Open Date
01/22/2025
Application Deadline
01/27/2025
Position Type
Temporary Staff (SHRA)
Position Title
Student Care Coordinator
Position Number
20040332
Vacancy ID
S024680
Full-time/Part-time
Full-Time Temporary
Hours per week
40
Work Schedule
Monday – Friday, 8:00AM – 5:00PM with occasional evening and weekend hours possible
Position Location
North Carolina, US
Hiring Range
$20 - $25/per hour
Proposed Start Date
02/10/2025
Estimated Duration of Appointment
5 months or less
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
The Dean of Students (DOS) office serves all students at UNC-Chapel Hill and is committed to assisting each student to reach their full potential, while being a participant in a dynamic, engaging, and inclusive environment. Our mission is to provide support and assistance to the University of North Carolina at Chapel Hill community focused on empowering students to succeed in navigating the university environment. Our four pillars – Care, Collaborate, Celebrate, and Empower – guide our programs, services, and everyday approach to support student success.
Position Summary
The Student Care Coordinator collaborates with Dean of Students (DOS) and other campus colleagues to support students experiencing a wide range of personal and academic challenges as they navigate their Carolina experience. They meet 1-1 or in groups with students (in person and/or virtually) to connect them with resources and services to support their success including outreach, follow-up, advocacy, and resource connection.
Specific responsibilities may include the following:
1) Provide non-clinical case management services, including comprehensive and on-going following to students, faculty, staff, and families.
2) Support student access to and understanding of university resources, services, and policies as they may related to concerns including, but not limited to psychological health, physical health, economic concerns, social adjustment, or other manner of concern that interferes with a student’s ability to function successfully at the University.
3) Collect, synthesize, and document all pertinent facts regarding referred students, their concerns, and situations.
4) Monitor and maintain up-to-date, accessible, and accurate student records on a timely basis.
5) Support other DOS functions, including but not limited to concussion response, the University Approved Absence Office, and/or Carolina Veterans Resource Center.
6) Undertake special projects and duties as needed or requested by supervisor
Specific responsibilities may include the following:
1) Provide non-clinical case management services, including comprehensive and on-going following to students, faculty, staff, and families.
2) Support student access to and understanding of university resources, services, and policies as they may related to concerns including, but not limited to psychological health, physical health, economic concerns, social adjustment, or other manner of concern that interferes with a student’s ability to function successfully at the University.
3) Collect, synthesize, and document all pertinent facts regarding referred students, their concerns, and situations.
4) Monitor and maintain up-to-date, accessible, and accurate student records on a timely basis.
5) Support other DOS functions, including but not limited to concussion response, the University Approved Absence Office, and/or Carolina Veterans Resource Center.
6) Undertake special projects and duties as needed or requested by supervisor
Minimum Education and Experience Requirements
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
- Experience working with or supporting people in high need, challenging, complex, emotional, or stressful situations post bachelor’s degree attainment.
- Excellent written and oral communication skills.
- Demonstrated experience successfully using problem solving skills.
- Excellent customer service skills, in person and via phone/email.
- Demonstrated experience successfully managing confidential information.
- Excellent time management skills.
- Experience maintaining accurate records with high attention to detail.
Preferred Qualifications, Competencies, and Experience
- Professional experience working with college students in a higher education setting.
- One (1) to two (2) years of directly related professional experience working with or supporting people in high need, emotional, or crisis situations.
- Professional experience with non-clinical case management.
- Demonstrated skills in any number of support services areas, such as: referral coordination, student advocacy, or crisis support.
- Demonstrated experience successfully building networks with colleagues.
- Experience in student data management systems (Advocate, Connect Carolina).
- Proficiency with Microsoft Office suite and Microsoft Office 365 applications including Word, Excel, Outlook, and Bookings.
- Post bachelor’s degree or significant coursework towards the completion of a degree in higher education, counseling, social work, student affairs, psychology, education, or other related field of study.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Salary : $20 - $25
