What are the responsibilities and job description for the Technology Support Analyst position at University of North Carolina Charlotte?
Technology Support Analyst
Applicant Documents
Please see Special Instructions for more details.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
- The finalist will be subject to a Criminal Background Check.
Position Information
Posting Specific Questions
General Information
| Position Number | 001020 |
|---|---|
| Vacancy Open to | All Candidates |
| Working Title | Technology Support Analyst |
| Position Designation | EHRA Non-Faculty |
| Employment Type | Permanent - Full-time |
| Months per Year | 12 |
| Work Schedule | 8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. |
| Hours per week | 40 |
| FLSA Status | Exempt |
| Division | OneIT |
| Department | Office of OneIT (Adm) |
| Work Location | King |
| Salary Range | $67,768 - $68,807 |
| Primary Purpose of Department | The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals. |
| Primary Purpose of Position | This position works closely with all team members in the Office of the Registrar and other campus partners. This position is responsible for maintaining and supporting several key student information systems used across campus. The position maintains appropriate university-wide rule and validation tables, provides functional leadership in areas under implementation and/or with upgrades, researches functional impacts/benefits in version upgrades and additional modules, and assists in the development of end user documentation and training. The position also proactively updates and prepares those users for any technical improvements/updates with existing systems and also shares opportunities other systems might provide to meet departmental objectives. This role is team-orientated, collaborative, uses a data driven approach to improving student, faculty, and staff success, and is a champion for improved technology solutions. |
| Summary of Position Responsibilities | This position serves as a technical resource for the Office of the Registrar. The position works closely with various teams to improve processes, resolve complex issues, and manage some of the technology projects within the OneIT Academic Affairs Support team. Providing data and creating reports that support decisions within the Office of the Registrar is a key task for this role. |
| Minimum Education/Experience |
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| Preferred Education, Knowledge, Skills and Experience |
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| Necessary Certifications/Licenses | |
| Preferred Certifications/Licenses | |
| Special Notes to Applicants |
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| Posting Open Date | 01/13/2025 |
| Posting Close Date | |
| Open Until Filled | Yes |
| Proposed Hire Date | |
| If time-limited please indicate appointment end date | |
| Contact Information |
Required fields are indicated with an asterisk (*).
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How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
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Where did you learn about this posting?
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation.
Salary : $67,768 - $68,807
