Demo

IT Business Systems Analyst

University of North Carolina Wilmington
Wilmington, NC Full Time
POSTED ON 1/10/2025
AVAILABLE BEFORE 3/13/2025

Brief Summary of Work for this Position

The Business Analyst will apply communication, analytical, and problem-solving skills to help maximize the benefit of IT and business solutions. The Business Analyst is responsible for applying advanced business analysis concepts to identify and implement areas of improvement in our current and future business processes. They will collaborate with cross-functional teams to understand current processes, requirements and issues. The Business Analyst will translate business needs into technical requirements and align technology to increase efficiency. They are responsible for developing and implementing new strategies and technologies in collaboration with stakeholders to ensure successful adoption of the new procedures. They will create technical specifications, documentation, and test plans. They will be responsible for ensuring technical solutions are in compliance with established policies.

Minimum Education and Experience Requirements

  • Bachelor’s degree, preferably in project management, information technology, business administration, computer science, with at least 3 years of experience in business / systems analysis. An equivalent combination of education and experience may be considered on a case by case basis.
  • An understanding of analytical techniques and strong critical thinking skills.
  • Experience testing and mapping various business processes and protocols.
  • Strong time management skills and acumen for planning.

Preferred Education, Knowledge, Skills & Experience

  • Masters Degree, preferably in project management, information technology, business administration, or computer science
  • 5 years of experience in business / systems analysis. Demonstrated understanding of analytical techniques.
  • Ability to elicit requirements, to identify and document project risks, issues, assumptions, and dependencies.
  • Knowledge of the BABOK® Guide and Standards.
  • Knowledge of the PMBOK® Guide and Standards.
  • Knowledge of IT Service Management (ITSM) processes and standards.
  • Knowledge of various enterprise level platforms widely used in higher education.
  • Ability to negotiate professionally and creatively to engage all stakeholders in process improvement projects collaboratively.
  • Ability to break-down complex business scenarios or problems into process and data models.
  • Ability to present information for decision making purposes to senior leadership.
  • Strong written and verbal communication skills including technical writing skills, business requirement documents and strong active listening skills.
  • Ability to easily balance the organization’s strategic vision with the daily operations of projects.
  • Resourcefulness and ability to devise creative solutions to problems.
  • Ability to work independently as well as in a team environment.
  • Ability to handle multiple complex projects at one time.
  • Required Certifications or Licensures Primary Purpose of Organizational Unit ITS provides centralized Information Technology services to the campus. Enterprise Project Management and Client Experience provides support by managing and leading all of campus IT projects.

    The department of Enterprise Project Management and Client Experience, consists of the Client Solutions Team, Technology Assistance Center, Integrated Educational Technologies, Project Management Office, IT Training, and Communications

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