Parking Services Lot Support Technician

Salary/Position Classification

• 43,000 annual, Dependent on Experience, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): Yes

Purpose of Position

The purpose of this position will manage all set up, operations, and recordkeeping related to event parking. This position hires, trains, and supervises personnel for all aspects of lot maintenance and event responsibilities. This position will work with UND Procurement to hire vendors/contractors for yearly lot maintenance along with maintaining the parking lot inventory and lot assets.

Subject to call back 7 days a week, 24 hours a day

Duties & Responsibilities

Coordinate all field operations for events

• Coordinate all field operations, including scheduling and training staff, deploying, and collecting traffic control equipment.
• Flexible work schedule is required, including evening and weekends.
• Manage all money collections and deposits according to policy and procedures set by the University..
• Hire, train, and supervise the event team and assure schedules have the appropriate coverage.
• Responsible for the SF vehicles assigned to events
• Responsible for ordering, maintaining and the inventory of all traffic control equipment.
• Responsible for maintaining the event email and calendar

Manage parking lots including parking ramp

• Work with the procurement office to arrange yearly bids for minor lot repairs, including painting, sweeping, and potholes.
• Maintain a comprehensive spreadsheet of all lot repairs.
• Responsible for all lot signage; including inventory, ordering, submitting work orders, and placement/replacement.
• Maintain and update space inventory spreadsheet to ensure accuracy and update AiMS all parking lot assets
• Coordinate locates for post placements
• Place posts once locates have been identified or submit work orders if necessary
• Provide communication to the parking team and others affected with parking lot updates, changes, or interferences.
• Coordinate ramp cleaning in the spring.
• Maintain, repair or replace meters and pay stations as necessary.
• Collect and deposit meter and pay stations revenue in accordance with internal auditing requirements.
• Deposit credit card transactions used at the pay stations and Passport Parking.
• Update spreadsheets associated to meters/pay stations and Passport Parking.
• Work with the Housing Office for all parking lot needs.
• Work with the team in scheduling lot counts.

Parking Enforcement Officer

• Knowledge of parking policy and procedures
• Responsible for enforcement duties during events
• Have basic knowledge of the enforcement equipment

Required Competencies

• Basic Computer knowledge
• Must be available to work flexible hours, including evenings and weekends.
• Proven verbal and written communication and customer service skills.
• Ability to use tact and diplomacy to effectively communicate with the campus community end the general public
• Able to maintain a calm, courteous and objective attitude in all situations: able to diffuse adverse situations using negotiation and persuasion skins;
• Able to effectively work independently with minimal supervision:
• Demonstrated ability to perform detailed work with a high degree of accuracy and efficiency, using sound judgment and professional integrity
• Ability to learn and use a variety of computer systems and software, including T2, and Microsoft Office Products.
• Must be able to lift up to 75 pounds.
• Able to manually direct traffic using verbal commands and dual hand signals, walk long distances on campus, and verbally communicate via portable handheld radio.
• Organizational, multi-task, prioritization skills preferred.

Minimum Requirements

• Associate's Degree
• 1 year supervisory experience
• 2 year experience in customer service
• Experience with Microsoft Excel, Word or Outlook
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Experience with T2 Software and hardware
• Knowledgeable of all campus parking lots, buildings, and offer assistance to visitors directing them to various campus locations and parking availability.
• Campus Policies and Procedures