OPS One-Stop Advisor

Department

Compensation

• This position primarily supports the One-Stop concierge desk, providing face-to-face assistance to students who may need to visit the One-Stop office.
• May occasionally interface with the public on the phone or email.
• Problem solve and troubleshoot student concerns, ensuring that they are visiting the appropriate office for assistance.
• Create a welcoming and energetic environment for office visitors.
• Uphold professional demeanor while assisting students and university constituents.
• Provide cross-functional services in the areas of Admissions, Records and Registration, and Financial Aid to prospective students, current students, alumni, parents, faculty, staff, and the University community.
• Collects and analyzes student information as appropriate with discretionary use under FERPA rules for use in handling all Enrollment Services activities.
• Adhere to the confidentiality rules and restrictions set forth by FERPA for use in handling all Enrollment Services activities.
• Maintain knowledge of university, departmental, federal, and state regulation and policies with emphasis on Enrollment Services functions.
• Uphold professional demeanor while assisting students and university constituents.
May be called upon to perform other duties as requested by supervisor.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.