Student Experience Specialist, Financial Resolutions

Title: Student Experience Specialist, Financial Resolutions

Employee Classification: Student & Program Specialist

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Student Accounting

Department: UNT-Student Accounting-150300

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000 students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

Student Accounting is deeply committed to delivering the highest quality of innovative student account and financial services to the UNT community, helping ensure UNT’s enrollment and financial success. Our team is responsible for assessing and collecting all tuition and fees, processing waivers, exemptions, veterans' educational benefits, third-party sponsorships, tuition benefit programs, refunds, departmental deposit and financial services, and tax reporting.

Position Overview

This position serves as a member of the Financial Resolutions team within Student Accounting and assists students with crafting solutions to ensure balances are resolved in a timely manner in order to facilitate continued enrollment.

Minimum Qualifications

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills And Abilities

• Proficiency in Microsoft Office.
• Demonstrated ability to provide outstanding customer service.
• Demonstrated skill in verbal and written communications.
• Ability to establish and maintain effective working relationships.
• Ability to handle multiple priorities.
• Strong attention to detail.
  
  

Preferred Qualifications

• Previous experience in the higher education industry, or experience working with past due account/collections management processes in any industry.
• Experience in a student accounts or other financial services office.
  
  

Job Duties

• Responsible for delivering exceptional customer service to all internal and external customers. Maintains positive interactions with others. Provides professional, clear and accurate verbal and written communication. Resolves customers issues, offers alternatives or submits them to the appropriate personnel following the chain of command. Alerts supervisor(s) of escalating issues.
• Promotes a positive work environment for all team members. Demonstrates respect, flexibility, open-mindedness, and kindness in all interactions with students, team members, and campus partners. Demonstrates a commitment to the mission and vision of Student Accounting, the Division of Enrollment, and the University of North Texas. Serves as an example of positive engagement in the department through active participation in meetings, within committees, and by assisting others.
• Must maintain a working knowledge of the EIS system, navigate the system, comprehend and explain student accounts, troubleshoot issues and understand processes which affect the student account. Must document appropriate comments in EIS when necessary.
• Completes assignments accurately and in a timely manner with minimal follow-up required. Demonstrates initiative by taking action to provide customer service within scope of position and actively seeks additional assignments from supervisor.
• Actively supports initiatives to engage all employees in the workplace. Provides timely communication to team members. Takes actions to demonstrate care for team members and to communicate their value as part of the team. Recognizes and promotes accomplishments of team members.
• Implement departmental financial resolutions and collections strategies using established practice for current students, former students, and third-party organizations (sponsors) in compliance with Texas Administrative Code (
• 59.2 Collections).
• Proactively communicate with students regarding past due balances and available resolution solutions. Provide communications that are detailed/specific to the student and their unique situation as part of internal/external collection efforts and in support of solutions that will allow the student’s success at UNT.
• Provide direct support to the financial resolutions caseload management, including promise-to-pay, disputes, investigations involving other offices, etc. that may involve collaboration with other student services and academic areas to ensure that student account information is updated effectively in PeopleSoft, Flywire Collections Management, USAS/TINS, external agency systems, and Salesforce.
• Provide back-up departmental support to the University ID Card process including local software and hardware administrative support to deliver efficient ID card services to students, staff, faculty and visitors.
  
  

Work Schedule

Monday-Friday 8:00am-5:00pm, with overtime as needed.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.