What are the responsibilities and job description for the Student Support Specialist - Online Education and Individual Studies position at University of Northern Iowa?
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Full Consideration Date
05/05/2025
Job Description
Primary Function: Provides advising, customer service, and support to learners seeking microcredentials, endorsements, and single course offerings; provides individualized assistance to students to identify personal, academic and/or career goals; collaborates with colleges to develop a plan of study for each learner; performs intake and discovery meetings with potential learners to determine their needs and alignment with UNI programming; collaborates with employer partnership staff to develop individualized plans of study for employees; organizes and hosts recruitment events; and serves as the program coordinator for a discretionary number of graduate and/or grant-funded programs or workshops.
Qualifications: At least a bachelor’s degree in communications, marketing, student affairs, English, or related field plus one year of higher education recruitment or advising experience; experience in customer service or relationship management; exceptional oral and written communication skills; and strong attention to detail required. Master’s degree in student affairs, higher education administration, or related field; advising experience; experience recruiting non-traditional/adult learners; experience managing programs or initiatives; and process development experience preferred. Student experience will be considered. Spring 2025 graduates will be considered. Degree must be conferred prior to start date.
Position Details
Job Category: Professional and Scientific
Type of Position: Term
Service Schedule: Calendar Year
Application Instructions
All application materials received by May 5, 2025, will be given full consideration. To apply for this position, please click on “Apply” and complete the Employment Application. The following materials must be attached when applying:
Compensation
$48,000 to Commensurate
Pay Grade: 118
Pay Basis: Salary
Iowa enjoys a lower cost of living than many other states. See how the Waterloo-Cedar Falls area compares by utilizing the cost of living calculator. Our overall compensation package is enhanced by excellent benefits for eligible non-temporary positions. To learn more about the vibrant Cedar Valley community, visit https://livethevalley.com/.
If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at hrs-employment@uni.edu or call (319) 273-2422.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
UNI is an Equal Opportunity/Affirmative Action employer. The University encourages applications from persons of color, women, individuals living with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, ethnicity, gender identity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran or military status, or any other basis protected by federal and/or state law.
Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614.
Privacy Statement | Equal Opportunity and Non-Discrimination Statement | Federal EEO Rights | E-Verify | Policies and Procedures | Tobacco Free Campus
Full Consideration Date
05/05/2025
Job Description
Primary Function: Provides advising, customer service, and support to learners seeking microcredentials, endorsements, and single course offerings; provides individualized assistance to students to identify personal, academic and/or career goals; collaborates with colleges to develop a plan of study for each learner; performs intake and discovery meetings with potential learners to determine their needs and alignment with UNI programming; collaborates with employer partnership staff to develop individualized plans of study for employees; organizes and hosts recruitment events; and serves as the program coordinator for a discretionary number of graduate and/or grant-funded programs or workshops.
Qualifications: At least a bachelor’s degree in communications, marketing, student affairs, English, or related field plus one year of higher education recruitment or advising experience; experience in customer service or relationship management; exceptional oral and written communication skills; and strong attention to detail required. Master’s degree in student affairs, higher education administration, or related field; advising experience; experience recruiting non-traditional/adult learners; experience managing programs or initiatives; and process development experience preferred. Student experience will be considered. Spring 2025 graduates will be considered. Degree must be conferred prior to start date.
Position Details
Job Category: Professional and Scientific
Type of Position: Term
Service Schedule: Calendar Year
Application Instructions
All application materials received by May 5, 2025, will be given full consideration. To apply for this position, please click on “Apply” and complete the Employment Application. The following materials must be attached when applying:
- Resume
- Cover Letter
Compensation
$48,000 to Commensurate
Pay Grade: 118
Pay Basis: Salary
Iowa enjoys a lower cost of living than many other states. See how the Waterloo-Cedar Falls area compares by utilizing the cost of living calculator. Our overall compensation package is enhanced by excellent benefits for eligible non-temporary positions. To learn more about the vibrant Cedar Valley community, visit https://livethevalley.com/.
If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at hrs-employment@uni.edu or call (319) 273-2422.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
UNI is an Equal Opportunity/Affirmative Action employer. The University encourages applications from persons of color, women, individuals living with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, ethnicity, gender identity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran or military status, or any other basis protected by federal and/or state law.
Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614.
Privacy Statement | Equal Opportunity and Non-Discrimination Statement | Federal EEO Rights | E-Verify | Policies and Procedures | Tobacco Free Campus
Salary : $48,000
