Patient & Family Concierge - Senior

Join Our Team as a Patient & Family Concierge!Are you passionate about making a difference in a dynamic healthcare environment? We are looking for a dedicated and enthusiastic individual to join our team and contribute to various essential functions across multiple departments. This role offers a unique opportunity to engage in diverse tasks, ensuring smooth operations and exceptional patient care.Responsibilities :

• Administrative Support :
• Efficiently manage department administrative tasks, including coordinating patient tests, scheduling transports, and running errands.
• Provide courteous and professional service to all callers, both internal and external.
• Maintain and order CyraCom equipment, print report sheets, and manage Responder 5 and phone assignments.
• Build and maintain patient charts, file documents, and manage auto-print reports, including the OR schedule.
• Update Bedboards and communicate changes to staff, ensuring timely and accurate entry of physician orders.
• Handle work orders for malfunctioning equipment and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record system.
• Order parking passes, manage cashier functions, and request transport in teletracking.
• Check crash carts, fire equipment, and defibrillators, distribute mail, and perform unit audits.
• Initiate quiet time and monitor noise levels to maintain a peaceful environment.Destination Coordination :
• Warmly greet patients and families, providing directions and escort assistance to ensure they reach their destinations.
• Share patient information with visitors while respecting confidentiality and hospital policies.
• Issue courtesy parking discounts, free passes, and patient scooters as needed.
• Assist with parking cashier functions and validate patient parking.
• Track patient belongings upon admission.Dietary Services :
• Assemble and serve meals according to diet orders and patient or guest requirements.
• Maintain food safety and quality by adhering to HACCP principles and department procedures.
• Perform sanitation tasks and deliver patient meal trays, ensuring proper identification.
• Provide additional nourishments upon request and follow all safety and sanitation regulations.Environmental Services :
• Clean and organize assigned areas, including patient rooms, public areas, and offices, following established procedures.
• Replenish supplies, make beds, and change linens in patient discharge rooms and on-call rooms.
• Inspect and report maintenance issues to a supervisor.General Duties :
• Answer unit phones, respond to call lights, and interact with patients to assess their needs.
• Round hourly to ensure all responsibilities are met satisfactorily.
• Print and distribute daily plans of care and prompt patient mobility as appropriate.
• Maintain resources like pamphlets and department contacts, complete audits, and update bulletin boards.
• Adhere to hand hygiene and infection control procedures consistently.
• Follow mandatory reporting procedures for any incidents affecting patient care.
• Distribute medications to nurses and exhibit UPMC Values and key behaviors in all responsibilities.
• Perform other duties as assigned.Supply & Equipment Management :
• Order and organize unit-specific supplies and equipment, ensuring adequate quantities.
• Deliver supplies, equipment, and materials to patient units and other designated areas.
• Stock patient rooms, supply areas, and maintain refrigerator and temperature logs.
• Inventory and manage pumps, monitor supply inventory, and collaborate with supply chain management.
• Perform additional unit-specific tasks as needed.Transportation Services :
• Safely transport patients, equipment, and lab specimens between units and treatment centers.
• Inspect and disinfect transportation equipment, record transportation data, and report activities to a supervisor.
• Enter equipment repair requests and ensure transportation equipment is in good condition.Qualifications :
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• High School diploma OR one year of previous job experience required in lieu of HS Diploma / GED.
• 6 months of experience as a Patient & Family Concierge or equivalent
• Demonstrated competency in all responsibilities of Patient & Family Concierge role
• Internal promotions to this level are based on the discretion of the business units assessment of employee performance
• Completion of 1 annual contribution from these options : hospital / department committee participation, participation in departmental project, peer interviewer, onboarding / precepting of other Experience Concierges
• Ability to follow written and verbal instructionsLicensure, Certifications, and Clearances : UPMC is an Equal Opportunity Employer / Disability / Veteran