Patient & Family Concierge - Senior

Join Our Team as a Patient & Family Concierge!

Are you passionate about making a difference in a dynamic healthcare environment? We are looking for a dedicated and enthusiastic individual to join our team and contribute to various essential functions across multiple departments. This role offers a unique opportunity to engage in diverse tasks, ensuring smooth operations and exceptional patient care.

Responsibilities:

• Administrative Support:

  • Efficiently manage department administrative tasks, including coordinating patient tests, scheduling transports, and running errands.
  • Provide courteous and professional service to all callers, both internal and external.
  • Maintain and order CyraCom equipment, print report sheets, and manage Responder 5 and phone assignments.
  • Build and maintain patient charts, file documents, and manage auto-print reports, including the OR schedule.
  • Update Bedboards and communicate changes to staff, ensuring timely and accurate entry of physician orders.
  • Handle work orders for malfunctioning equipment and print chart copies upon request.
  • Complete patient admissions, discharges, and transfers through the electronic health record system.
  • Order parking passes, manage cashier functions, and request transport in teletracking.
  • Check crash carts, fire equipment, and defibrillators, distribute mail, and perform unit audits.
  • Initiate quiet time and monitor noise levels to maintain a peaceful environment.

  Destination Coordination:

  • Warmly greet patients and families, providing directions and escort assistance to ensure they reach their destinations.
  • Share patient information with visitors while respecting confidentiality and hospital policies.
  • Issue courtesy parking discounts, free passes, and patient scooters as needed.
  • Assist with parking cashier functions and validate patient parking.
  • Track patient belongings upon admission.

  Dietary Services:

  • Assemble and serve meals according to diet orders and patient or guest requirements.
  • Maintain food safety and quality by adhering to HACCP principles and department procedures.
  • Perform sanitation tasks and deliver patient meal trays, ensuring proper identification.
  • Provide additional nourishments upon request and follow all safety and sanitation regulations.

  Environmental Services:

  • Clean and organize assigned areas, including patient rooms, public areas, and offices, following established procedures.
  • Replenish supplies, make beds, and change linens in patient discharge rooms and on-call rooms.
  • Inspect and report maintenance issues to a supervisor.

  General Duties:

  • Answer unit phones, respond to call lights, and interact with patients to assess their needs.
  • Round hourly to ensure all responsibilities are met satisfactorily.
  • Print and distribute daily plans of care and prompt patient mobility as appropriate.
  • Maintain resources like pamphlets and department contacts, complete audits, and update bulletin boards.
  • Adhere to hand hygiene and infection control procedures consistently.
  • Follow mandatory reporting procedures for any incidents affecting patient care.
  • Distribute medications to nurses and exhibit UPMC Values and key behaviors in all responsibilities.
  • Perform other duties as assigned.

  Supply & Equipment Management:

  • Order and organize unit-specific supplies and equipment, ensuring adequate quantities.
  • Deliver supplies, equipment, and materials to patient units and other designated areas.
  • Stock patient rooms, supply areas, and maintain refrigerator and temperature logs.
  • Inventory and manage pumps, monitor supply inventory, and collaborate with supply chain management.
  • Perform additional unit-specific tasks as needed.

  Transportation Services:

  • Safely transport patients, equipment, and lab specimens between units and treatment centers.
  • Inspect and disinfect transportation equipment, record transportation data, and report activities to a supervisor.
  • Enter equipment repair requests and ensure transportation equipment is in good condition.