What are the responsibilities and job description for the HR Client Services Representative position at University of Pittsburgh?
Supports Human Resources by reviewing and maintain accurate data, employee records, and active job records and job postings. Assists with record audits and associated reports and effective customer service.
HR Client Services
The HR Client Services Representative is responsible for day-to-day client support, responding to on-line, in-person, and telephone inquiries from current & former employees, external customers, and our administrative partners as they relate to new hire/rehire onboarding, I-9 & E-Verify processing, Talent Center access, employment form completion, Pitt Worx action items, and payroll inquiries, etc.
The representative is expected to provide outstanding service by guiding the client through resolution of their inquiry, handling all Tier 1 level questions relating to HR and Payroll. They assist the HR functional units and departmental partners in finding solutions and providing resources in support of their duties. Client Services representatives will be required to work in all university HR systems: Oracle/Taleo, SalesForce, OneDrive, Teams, PRISM, and Equifax.
Essential Functions
Client Service Support: Front end client support, responding to on-line, in-person, and telephone inquiries from clients. Timely and accurate responsiveness to inquiries is critical. Must be proficient in reviewing a variety of HR related issues, and work in multiple software platforms such as Taleo, Salesforce, Pitt Worx, OneDrive, Teams, PRISM, and Equifax.
Must possess excellent customer service skills. Knowledge of overall HR processes and procedures is necessary. Must be able to work under pressure during peak seasons and must be proficient in MS Office applications. Ability to determine escalation to Tier 2 support when needed.
Compliance Duties: Employee compliance processing duties that include I-9 and E-Verify processing. Knowledge of compliance regulations. Attention to detail is critical. Must maintain confidentiality.
Other Duties as Assigned: Adherence to established University, State, Local, and Federal policies, procedures, guidelines, and laws in the completion of other assigned duties.
Physical Effort
Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category
Full-time regular
Job Classification
Staff.Human Resources Representative
Job Family
Human Resources
Job Sub-Family
HR Shared Services
Campus
Pittsburgh
Minimum Education Level Required
Bachelor's Degree
Minimum Years Of Experience Required
No experience required
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule
Monday - Friday, 8:30 a.m. - 5:00 p.m
Work Arrangement
Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range
19.00/hr
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable
HR Client Services
The HR Client Services Representative is responsible for day-to-day client support, responding to on-line, in-person, and telephone inquiries from current & former employees, external customers, and our administrative partners as they relate to new hire/rehire onboarding, I-9 & E-Verify processing, Talent Center access, employment form completion, Pitt Worx action items, and payroll inquiries, etc.
The representative is expected to provide outstanding service by guiding the client through resolution of their inquiry, handling all Tier 1 level questions relating to HR and Payroll. They assist the HR functional units and departmental partners in finding solutions and providing resources in support of their duties. Client Services representatives will be required to work in all university HR systems: Oracle/Taleo, SalesForce, OneDrive, Teams, PRISM, and Equifax.
Essential Functions
Client Service Support: Front end client support, responding to on-line, in-person, and telephone inquiries from clients. Timely and accurate responsiveness to inquiries is critical. Must be proficient in reviewing a variety of HR related issues, and work in multiple software platforms such as Taleo, Salesforce, Pitt Worx, OneDrive, Teams, PRISM, and Equifax.
Must possess excellent customer service skills. Knowledge of overall HR processes and procedures is necessary. Must be able to work under pressure during peak seasons and must be proficient in MS Office applications. Ability to determine escalation to Tier 2 support when needed.
Compliance Duties: Employee compliance processing duties that include I-9 and E-Verify processing. Knowledge of compliance regulations. Attention to detail is critical. Must maintain confidentiality.
Other Duties as Assigned: Adherence to established University, State, Local, and Federal policies, procedures, guidelines, and laws in the completion of other assigned duties.
Physical Effort
Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category
Full-time regular
Job Classification
Staff.Human Resources Representative
Job Family
Human Resources
Job Sub-Family
HR Shared Services
Campus
Pittsburgh
Minimum Education Level Required
Bachelor's Degree
Minimum Years Of Experience Required
No experience required
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule
Monday - Friday, 8:30 a.m. - 5:00 p.m
Work Arrangement
Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range
19.00/hr
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable
