What are the responsibilities and job description for the Front End Receptionist position at University of Rochester?
Physician Support Representative; Position Code 0432; Pay Grade 9
UR Medicine Cardiac Care– URMC – Southern Tier Cardiology
Supporting Southern Tier Cardiology Offices
POSITION SUMMARY:
Using independent judgment and initiative, the physician support representative performs duties related to general cardiology. Duties include but are not limited to communicating with internal and external customers (primary care, referring physicians) scheduling consults, follow up visits, tests as well as resources related to the care of these patients.
SUPERVISION/DIRECTION:
Direct Supervision and general assignment of tasks by Southern Tier Cardiology Senior Practice Manager. The incumbent will apply University policies, procedures and privacy standards in the performance of all duties.
Patient Care Support
40% Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel. Provide patients with procedure descriptions and special instructions as necessary. This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas. Responsible for ensuring test results are received, reviewed and appropriately filed. Coordinate patient information; entry of data into eRecord and Cadence databases as necessary. Support for Nurse Practitioners and Cardiologists responsible for delivery of patient care.
30% In a professional manner, assess and appropriately triage calls; gather information, evaluate callers concerns and refer to physicians or other health care personnel to address. Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers. Respond to callers independently and follow-up to be sure customers are satisfied that requests were handled in a timely fashion.
30% Manage/monitor in-baskets on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification. Review of AVS (After Visit Summary) when necessary at checkout and/or follow up.
Qualifications: Two years post High School education plus three years related work experience, or equivalent combination of education and experience. Must be comfortable working with computers, and demonstrate proficiency working in a variety of computer programs. Emphasis is on the delivery of exceptional service. Previous work experience in a medical setting and/or cardiology office preferred.
Job Type: Full-time
Pay: $18.89 - $25.51 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $26
