Surgical Scheduler IV

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

140 Canal View Blvd, Ste 103, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910137 CVSL - Vascular Surgery

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 205 H

Compensation Range:

$20.31 - $27.42

Responsibilities:

GENERAL PURPOSE:
Responsible for working with physician offices to schedule cases to be performed in a surgery center. Coordinates with materials management regarding required equipment and/or supplies needed for scheduled cases. Manages physician block time for maximum efficiency. Facilitates patient flow through the pre-operative process. Acts a resource for surgical schedulers and assists with scheduling and coordinating work.

ESSENTIAL FUNCTIONS

• Coordinates and manages staffing plans, assignments, and daily work for assigned staff to ensure effective and efficient communication and support to Physicians in surgery scheduling. Implements and monitors procedures to enhance levels of service and quality. Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary. Serves as a focal point for answering complex questions or issues related to surgical scheduling job duties. Assists in problem identification, quantification, and resolution.
• Acts as primary preceptor for new staff. Provides training on all aspects of surgery scheduling roles. Works with appropriate leadership to develop and revise division specific documents and materials, such as training material, standard work documents, policies, and procedures. Identifies and communicates opportunities for improvement to increase utilization and/or ease of scheduling. Acts as subject matter expert and information resource. Attends educational programs for department at direction of supervisor and teaches other staff.
• Performs quality assurance monitoring for activities completed in area of immediate responsibility, as well as other areas that affect it, using specific criteria, measures quality, quantity, and timeliness of tasks performed. Prepares related logs and management reports. Communicates accuracy to staff and manager. Works closely with leadership team to investigate root causes of scheduling errors and improve workflows as needed. Continuously evaluates workflows for improvement opportunities.
• Collaborates with other Leads to establish implement and monitor adherence to best practices and standards. Participates in recruiting, hiring, and promotion decisions. Completes performance evaluations. Promptly and accurately completes required documentation related to hires, terminations, and other status changes. Monitors staff performance and counsels staff regarding performance issues. Adjusts staff schedule and duties, as necessary, using experienced judgment. Manages and approves staff requests for time off and overtime. Oversees time approval.
• Performs duties of surgical scheduler as required, particularly for more complex requests. Achieves and maintains proficiency in provision of excellent customer service, accuracy, and efficiency of work. Coordinates urgent and emergent surgery tasks.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School graduate or equivalent and 3 years of relevant experience required
• Or equivalent combination of education and experience
Medical Terminology, experience with surgical/appointment scheduling software, such as Flowcast, and electronic medical records preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer relations skills preferred

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.