Clinical Site Development Representative (Clinical Education)

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

General Summary

The Clinical Site Development Representative works directly with Clinical Education staff and faculty to identify, select, and secure new contractual clinical affiliate sites for the assigned program offering. This position is also responsible for building and maintaining relationships with existing affiliated clinical partners and for nationwide clinical recruitment efforts that support the overall clinical education strategic plan for the University. The primary goal of this position is to acquire additional clinical placement slots for student clinical experiences that meet their academic objectives as well as accreditation requirements.

To be successful in this position, the individual will have a thorough understanding of the assigned University academic programs, clinical placement requirements and programmatic accreditation requirements as they relate to clinical rotations.

Essential Duties And Responsibilities

• Builds trusted customer relationships and achieves win-win agreements between USAHS and external clinical partners.
• Proactively identifies potential new clinical sites through database research, marketing, attending association conferences, and faculty and student leads.
• Qualifies sites based on university and assigned program’s needs, and accrediting body requirements to ensure proper graduate student clinical experiences.
• Initiates contact with potential new sites for all assigned programs to meet established daily and weekly goals.
• Completes on-site visits with potential new sites to understand customer needs and expectations.
• Optimizes strategy execution by offering innovative ideas and solutions to maximize business opportunities and address potential challenges.
• Builds and supports relationships with contractual sites through regular communication.
• Works with clinical education faculty and academic program leadership to help prioritize sites or settings for clinical student experiences and may serve as a liaison between clinical sites and the clinical service department.
• Represents the University and department by providing USAHS information to clinical sites and attending conferences/seminars.
• Prepares, analyzes, and submits presentations or reports to the department head, managers, and team, and develops a quarterly action plan and travel itinerary.
• Coordinates with marketing and other departments for any possible joint activities.
• Coordinates with other clinical site development representatives to plan appropriate and strategic site recruitment efforts for all USAHS graduate degree programs.
• Meets regularly with department head, manager, team, colleagues, and academic program leaders for assigned program to strategize and provide and updates.
  
  

Other Duties And Responsibilities

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to: Clinical Site Development Manager, with matrixed reporting relationship to academic program leader(s)

Positions Supervised: None

Technical, Managerial & People Skills Required

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION And/or EXPERIENCE

• Bachelor’s degree required, preferably in healthcare, biological sciences, pharmacy, or business/marketing related field.
• 1-3 years of external or consultative sales, preferably in medical device or healthcare products, home health, home care, medical or health industry sales.
• Must have a proven successful track record of meeting and exceeding assigned goals, with strong acumen and the ability to quickly adapt to changes in business, industry or based on market needs.
• High level of professionalism and public relations skills; solid presentation skills, strong communication and negotiation skills.
• Familiarity with medical and clinical terminology highly desirable.
• Self-motivated, highly organized, ability to develop pre/post call plans and perform work with minimal direct supervision.
• Strong interpersonal skills including effective verbal, written, presentation and communication skills.
• Ability to multi-task and stay well-organized, with strong attention to detail and strategic critical thinking capabilities.
• Ability to work well under pressure, quickly adapt to changes and be eager to succeed in a competitive, results driven environment.
• Ability to work collaboratively as part of a team, and to interact effectively with colleagues, managers, faculty members and students, as well as external constituencies.
• Proficiency in Microsoft Office (Power Point, Excel, Word, Teams, SharePoint), Salesforce and other database management systems.
• Valid driver’s license for State of residence and at least minimum liability insurance required by state of residence.
  
  

TRAVEL

Reliable transportation and ability to travel (50%) within the United States as necessary. Ability and willingness to work evening and weekends and to travel overnight.

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  
  

WORK ENVIRONMENT

Work is performed primarily in a standard home office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.