What are the responsibilities and job description for the Business Analyst, Enterprise Solutions position at University of Tampa?
Business Analyst, Enterprise Solutions
R0009195
Tampa
If you are a current University of Tampa student, please search for and apply to student jobs here via Workday. Job applications for current students will not be considered if submitted through the external career center.Position DetailsInformation Technology and Security (ITS) at The University of Tampa seeks an experienced Business Analyst to join our team and support advancing institutional goals. Under the direction of the Director of Enterprise Solutions, this position will be responsible primarily for the deployment, maintenance, and support of ancillary applications and secondary support of the University's Enterprise Applications. The ideal candidate will bring at least three years of experience in business analysis and a proven record of accomplishment in delivering impactful solutions. This role requires strategic thinking, exceptional analytical skills, and the ability to communicate effectively with diverse stakeholders. Key Responsibilities FREE Tuition Generous paid leave Wellness initiatives 100% Employer-Funded Health Reimbursement Account 100% Employer-Paid Short & Long Term Disability Insurance 100% Employer-Funded Employee Assistance Program Discounted On-Campus Dining Meal Plans FREE On-Campus Parking FREE Access to Campus Amenities (pool, library, campus events and more) Fitness Center Pet Insurance Flexible Spending Accounts And more!The University of Tampa is an Affirmative Action/Equal Opportunity Employer. The University seeks candidates with diverse backgrounds to facilitate intercultural awareness and understanding.Submission GuidelinesTo receive full consideration for employment with The University of Tampa, please be sure to submit/upload required documents for this position at time of application submission. Required documents should be submitted in the attachment box at the bottom of the "My Experience" page of the application before continuing through the application.Background Check RequirementsFinalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.Additional InformationThis description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.
To apply, visit https://utampa.wd1.myworkdayjobs.com/en-US/Staff/job/Tampa/Business-Analyst--Enterprise-Solutions_R0009195-1.
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- Enterprise Applications System Support: provide first- or second-tier support for highly complex, non-academic Enterprise applications and processes.
- Implement New Technology: Participate in cross-functional teams to identify and implement new initiatives, ensuring timely delivery and alignment with project scope.
- Enhance Existing Technology: Collaborate with functional users to gather requirements and define objectives to achieve project, service request, or enhancement request goals.
- Data Analysis and Reporting: Analyze departmental data to help uncover trends, opportunities, and risks.
- Documentation: Create detailed business requirement documents (BRDs), use cases, process maps, and other artifacts to guide development and implementation.
- Change Management: Support adopting and updating tools, technologies, and workflows utilizing established Change Management practices.
- Business Relationship Management (BRM): Utilize an existing customer relationship management (CRM) system to build strong relationships and document communications with our functional users and vendors.
- Continuous Improvement: Provide constructive feedback, practical options, and innovative solutions on how current processes can be improved resulting in more effective and efficient operations.
- Build relationships with functional users via regularly scheduled check ins.
- Lead business requirements gathering sessions with functional and technical resources.
- Work with functional users to identify and implement improvements to existing business processes.
- Conduct vendor risk assessments and present the results to ITS Leadership and University Executives.
- Assist functional users with the creation and execution of test scripts.
- Review and communicate downtime and release deployments for Enterprise applications.
- Document support procedures for standard incidents or service requests.
- Troubleshoot incidents and review service requests with functional users, engage vendor support, and provide root cause analysis when necessary.
- Review, assess, and document requests from functional users for additional technology.
- Conduct Change Control sessions related to enhancements to Enterprise applications.
- Perform other duties, as required, within the reasonable scope of ITS Business Analyst responsibility.
- Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.
- Bachelor's degree in Business Administration, Information Systems, or a related field. Master's is preferred.
- Minimum of 3 years of experience as a Business Analyst, preferably in a higher education environment.
- Strong analytical and problem-solving skills with the ability to interpret complex data.
- Exceptional communication and interpersonal skills to interact with a diverse range of stakeholders.
- Proficiency in business analysis methodologies and tools such as process mapping, requirements gathering, and gap analysis.
- Familiarity with project management methodologies (e.g., Agile, Waterfall).
- Ability to manage multiple projects and priorities in a dynamic environment.
- Certification in Business Analysis (e.g., CBAP, CCBA).
- Experience with higher education software solutions (e.g., Ellucian Banner, Workday, Jenzabar).
- Experience with higher education operations, including enrollment management and financial aid processes.
- Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, or similar).
