What are the responsibilities and job description for the Customer Service Assistant (Part Time) - Institute for Texan Cultures position at University of Texas at San Antonio?
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 10076
Full/Part Time: Part Time
Org Marketing Statement
The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than 34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world. Learn more online, on USTA Today or on TwitterInstagram, Facebook, YouTube or LinkedIn.
UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
Posting End Date
Applications will be accepted through 11:59 PM CDT on 06/09/2023. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary
Salary Range: $15-$16/per hour
Hours per Week
Non-Exempt Position, Non-Benefits Eligible: 19 hours per week.
Shift days for this position are Thursday - Sunday; hours are flexible within those days.
Required Application Materials
Essential Functions
Function: Under general supervision, provides direct customer assistance and service in a front-desk university environment.
Scope: Provides customer assistance and service in support of an office.
Typical Duties:
Required Qualifications
Preferred Qualifications
Some college level coursework.
Working Conditions
The primary work location for this position will be on campus. Travel and parking expenses are the employee's responsibility.
Additional Information
EO/AA Statement
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
Regular/Temporary: Regular
Job ID: 10076
Full/Part Time: Part Time
Org Marketing Statement
The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than 34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world. Learn more online, on USTA Today or on TwitterInstagram, Facebook, YouTube or LinkedIn.
UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
Posting End Date
Applications will be accepted through 11:59 PM CDT on 06/09/2023. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary
Salary Range: $15-$16/per hour
Hours per Week
Non-Exempt Position, Non-Benefits Eligible: 19 hours per week.
Shift days for this position are Thursday - Sunday; hours are flexible within those days.
Required Application Materials
- Resume is required.
- Cover Letter is preferred.
Essential Functions
Function: Under general supervision, provides direct customer assistance and service in a front-desk university environment.
Scope: Provides customer assistance and service in support of an office.
Typical Duties:
- Provides direct front-desk customer assistance to include answering telephones, greeting customers and providing assistance, direction, or general information.
- Performs general administrative support as needed.
- Researches and provides assistance to customers with inquiries.
- Communicates information to supervisor as needed.
- Maintain and monitor equipment within labs, classrooms, and conference rooms. Reports issues as appropriate.
- Provide audio-visual support for special events and projects.
- Exhibits clear and concise communication, guidance and clarification regarding rules and regulations.
- Uses own judgement to provide guidance to customers based on their needs.
- Performs other duties as assigned
Required Qualifications
- High school graduation or GED.
- One year of customer service and/or clerical work experience.
Preferred Qualifications
Some college level coursework.
Working Conditions
The primary work location for this position will be on campus. Travel and parking expenses are the employee's responsibility.
Additional Information
- UTSA is a tobacco free campus.
- This is a security sensitive position. Employment is contingent upon a successful background check.
- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
EO/AA Statement
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
Salary : $15 - $16
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