Garage and Events Services Manager

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 12836
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 01/06/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $49,000 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials:

• Resume is required.
• Cover Letter is preferred.

Essential Functions

Job Summary

Provide operations management for all university parking garages and associated events support and management.

Core Responsibilities

• Responsible for supervision of all Garage Services Attendants, security of assets and compliance with institutional policies and regulations.
• Oversees all personnel decisions and the staffing & scheduling for special events and parking garages, to ensure efficient staffing while maintaining high levels of service to University customers. Works with Supervisor and Director to optimize ongoing staffing levels and respond to workload variances that may arise.
• Oversees the planning and scheduling of event parking to include coordinating locations, supplies, marketing, and personnel.
• Serves as second level of complaint/issue resolution for parking garage customers. Based on trending of complaints or issues, provides recommendations to Director for additional training, signage, procedural changes, etc. as needed to appropriately address the issues.
• Responsible for ongoing analysis and review of department's level of service, and efficient use of all resources. Establishes and maintains systems and processes for collection of input/data from departmental employees and customers to effectively track service/efficiency.
• Provides oversight of departmental fiscal operations and financial transactions including cash, invoicing, and billing records. Proactively addresses potential problem areas.
• Responsible for ensuring facilities are appropriately set up for ongoing daily operations as well as for special events. Work with Supervisors to finalize advance planning for upcoming parking/special events. Ensures event coordination with other University departments (PD, etc.).
• Acts as a liaison with internal and external customers and agencies to coordinate and facilitate events.
• Assists with special projects.
• Assists in collection of delinquent payments and returned items.
• Performs duties of subordinates when necessary
• Promote safety and environmental protection by working in a safe manner; immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
• Performs other duties as assigned.

Required Qualifications

• Two years (60 hours) of college
• Valid Texas Driver's License
• Five (5) years of experience in developing and supervising programs of service centers that serve large user groups requiring oversight and coordination of customer relations, communications, or marketing activities or event management for a wide variety of clients.
• Strong written and oral communication skills
• Strong customer service skills with the ability to respond with tact and diplomacy regardless of customer's demeanor.
• Personal computer and standard office equipment.

Preferred Qualifications

• Bachelor's degree from an accredited university.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

Working Environment:

• Office environment as well as exterior checks that require outdoor climates of all seasons.
• Travel between parking facilities.
• Ability to work rotating shifts and weekends.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.