Human Resources Generalist - People Excellence

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 12955
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 1/10/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $62,000/Annualized, commensurate with education, experience and qualifications.

Hours: 40 hours per week, exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.
Reference information for 3 points of contact.

Essential Functions

Job Summary

Function: Provides professional expertise in multiple HR areas with a focus on employee relations, case management and metrics. Handles employee relations issues, using employment laws, policies and procedures, drafting templates for HR documents and working with other members of the HRBP Team.

Scope: Responsible for handling complex employee relations matters, which involve frequent contact with internal stakeholders, university managers, supervisors, and employees. Coordinates complex issues with the Business Partners in order to provide well-rounded service levels.

Core Responsibilities

Typical:

• Provide guidance to supervisors and employees in the area of employee relations, performance management, talent acquisition, retention, and policies and procedures.
• Conduct workplace assessments and formulate workable solutions for the customer, while providing ongoing communication and follow through to ensure deliverables are met.
• Conducts internal investigations in response to employee complaints and as otherwise needed.
• Support the work of business partners with activities such as workforce planning, succession planning, retention and other activities that drive success for the stakeholders. Offer proactive recruiting assistance.
• Partner and provide generalist support to business partners and centers of excellence.
• Provide effective case management of issues such as disciplinary action, performance management, resolution of colleague complaints and facilitation of termination and exit processes for involuntary separations.
• Conduct exit interviews for voluntary and involuntary separations.
• Develop human resources solutions by collecting and analyzing information and recommending courses of action.
• Improve manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.
• Support the department in implementing programs to help improve the employee experience.
• Recommend and approve performance management action plans in partnership with business partners.
• Respond to unemployment claims and provide accurate and timely data.
• Assist with case management system (Maxient and Excel). Develop and extract reports and metrics for use by senior leadership.
• Keep senior management and business partners apprised of non-routine concerns or potential risks.
• Develop and conduct training classes, workplace policies and procedures for the University.
• Research, develop and/or provide knowledge and expertise on human resources policies and procedures.
• Collaborate and participate on projects, both large and small scale.
• Develop and maintain partnerships with a high level of professionalism and discretion.
• Maintain current knowledge of Equal Employment Opportunity (EEO) and other federal and state employment laws.
• Maintain weekly and monthly employee relation metrics.
• Perform additional duties as assigned.

Periodic:

• Track employee relations and other business unit activity to identify trends to determine appropriate resolutions or interventions.
• Assist in varied departmental activities.

Required Qualifications

• Bachelor's Degree from an accredited institution.
• Three years of professional level experience within a Human Resources function.
• Proficient with data management using Excel or other data base systems.
• Understanding of HR best practices and current regulations.
• Excellent interpersonal and communication skills.
• Must be capable of handling difficult personnel situations with tact and diplomacy.
• Must be able to handle emergency and security situations.
• Strong collaboration skills and the ability to contribute within a team setting.
• Sound judgment and problem-solving skills Ability to multi-task effectively in a fast pace environment.
• Able to maintain the confidentiality of information, as appropriate.
• High work capacity results oriented, with a strong sense of urgency.

Preferred Qualifications

• Degree in Human Resources, Business Administration, Public Administration or related field from an accredited institution.
• PHR or SHRM-CP certification.
• Two years of experience conducting workplace investigations, performance management/conflict resolution, and/or disciplinary action is preferred.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

Working Environment:

• Office environment.
• Ability to travel to and from meetings, training sessions or other business-related events.
• Occasional after hours and weekend work or overtime may be required.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasional.

This position primarily works remotely in Texas but may work on campus on an infrequent basis (approximately four days or less per month). When an employee is required to work on campus, travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.