What are the responsibilities and job description for the Customer Service Coordinator - Medical Branch Library Services position at University of Texas Medical Branch?
Minimum Qualifications :
High school or equivalent; 1 year related experience.
Job Summary :
To provide technical, advisory and administrative skills to assist customers in obtaining information, resolving problems and / or obtaining services within a process.
Job Duties :
- Schedules basic process related customer requests for services.
- Receives customer requests obtaining required information and enters
information / requests into on-line system.
and follows up with customer to ensure customer satisfaction and resolution.
maintaining accurate records and verifying appropriate cash balances.
customer requirements.
procedures and operation of process.
provided by process area.
files checking and verifying the correctness and completeness of data entered.
regulations.
files checking and verifying the correctness and completeness of data entered.
documents in accordance with the current Record Retention Schedule.
format utilizing a typewriter, word-processor, or computer software package.
utilizing spreadsheets, databases and / or computer software applications.
change, new programs, and operational planning.
applicable UTMB, State, and Federal rules and regulations.
filing, faxing, and maintaining area bulletin boards.
Salary Range :
Commensurate with experience.
EQUAL EMPLOYMENT OPPORTUNITY :
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Compensation
