What are the responsibilities and job description for the Customer Service Coordinator - Medical Branch Library Services position at UTMB Health?
Customer Service Coordinator - Medical Branch Library Services
- Galveston, Texas, United States
- Clerical & Administrative SupportUTMB HealthRequisition # 2500231
- Minimum Qualifications :
- High school or equivalent; 1 year related experience.
- Job Summary :
- To provide technical, advisory and administrative skills to assist customers in obtaining information, resolving problems and / or obtaining services within a process.
- Job Duties :
- Schedules basic process related customer requests for services. Receives customer requests obtaining required information and entersinformation / requests into on-line system. Coordinates with customer the pick-up and delivery of work. Consults with or refers to appropriate process area problems / issues beyond scope of roleand follows up with customer to ensure customer satisfaction and resolution. Issues money orders as purchased by customer. Receives cash or credit cards for customer ordered services and makes depositsmaintaining accurate records and verifying appropriate cash balances. Monitors and maintains appropriate level of equipment or supplies needs to meetcustomer requirements. Handles routine customer inquiries and problems generally regarding policies,procedures and operation of process. Types account statements, invoices, and periodic reports regarding billing for servicesprovided by process area. Maintains detailed reports and records of account data. Responsible for data entry including the creation, retrieval and / or update of electronicfiles checking and verifying the correctness and completeness of data entered. Analyzes financial data and initiates appropriate action when necessary. Assists in proactively facilitating the resolution of customer issues Coordinates compliance with all applicable UTMB, State, and Federal rules andregulations. Assists in the development of office record keeping systems. Responsible for data entry including the creation, retrieval, and / or update of electronicfiles checking and verifying the correctness and completeness of data entered. Files and maintains process area records, reports, correspondence, and otherdocuments in accordance with the current Record Retention Schedule. Proofreads all completed assignments for grammar, format, and structure. Composes and types correspondence and other documents in appropriate businessformat utilizing a typewriter, word-processor, or computer software package. Prepares / compiles reports, creates and maintains records and related documentationutilizing spreadsheets, databases and / or computer software applications. Assists, recommends, and facilitates the collaborative development of team processchange, new programs, and operational planning. Coordinates compliance with allapplicable UTMB, State, and Federal rules and regulations. Performs miscellaneous clerical duties such as answering the telephone, making copies,filing, faxing, and maintaining area bulletin boards. Stays current and adheres to applicable laws, rules, regulations, policies and procedures. Attends and satisfactorily completes required training programs. Adheres to internal controls and reporting structure. Performs related duties as required.
- Salary Range :
- Commensurate with experience.
- EQUAL EMPLOYMENT OPPORTUNITY :
- UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Compensation
