TECHNOLOGY SUPPORT SPECIALIST I

Position Information

Posting NumberSRGV7946

Working TitleTECHNOLOGY SUPPORT SPECIALIST I

Number of Vacancies1

LocationBrownsville, Texas

DepartmentInfrastructure & Operations

FTE1.0

FLSANon-Exempt

Scope of Job

To advise and provide consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing routine information to faculty, staff, students, and various other groups regarding computers and their usage.

Description of Duties

• Consults with users on the use of computers and provide solutions in resolving routine computer related problems.
• Provides routine computer services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs or assists in performing the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs or assists in performing the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and / or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Generally none, but in some departments may supervise clerical, direct wage or work study employees.

Required Education

60 hours of undergraduate course work including 12 hours in information systems or computer science / MIS . Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.

Preferred Education

Associates Degree in Computer Science, MIS or a related field.

Licenses / Certifications

None.

Required Experience

Two (2) years experience relating to computer hardware / software or four (4) years of related experience without required coursework.

Preferred Experience

The above required experience acquired in the university environment.

Equipment

Use of standard office equipment, use of computer hardware, software and applications.

Preferred : Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.

Working Conditions

Needs to be able to successfully perform all required duties. Indoor office environment.

Other

Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.

Physical Capabilities

N / A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date11 / 27 / 2024

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following :

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick

Posting Supplemental Questions

Required fields are indicated with an asterisk (

Are you a current UTRGV employee?

Are you now, or previously, employed by The University of Texas System or any of its institutions?

Yes - I currently am employed by the UT System or its institutions

Yes - I have previously been employed by the UT System or its institutions

No - I have never been employed by the UT System or its institutions

Please select your highest level of completed education.

6th grade education

10th grade education

High School Diploma or GED

Associates Degree, Technical, or Trade School Degree / Certification or 60 Hours of College Hours

Bachelors Degree from an accredited university

Masters Degree from an accredited university

Ph. D. or other terminal degree from an accredited university

None of the above

Please provide the field of study for your education :

Open Ended Question)

Please indicate the number of years of work experience you have directly related to the position in which you are applying for :

Less than 1 year

1 year

2 years

3 years

4 years

5 years

6 years

7 years

8 years

9 years

10 years

Over 10 years

Do you meet the minimum requirements for this position?

Applicant Documents

Required Documents

Optional Documents

Cover Letter / Letter of Application

Curriculum Vitae

Unofficial Transcripts

Reference Letter 1

Reference Letter 2

Reference Letter 3

Other Document

Unofficial Transcripts 2

Unofficial Transcripts 3

Letter of Interest

Unofficial Graduate Transcripts