What are the responsibilities and job description for the Senior Systems Administrator position at University of Texas Southwestern Medical Center?

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Inter-Enterprise Systems Analyst and Senior Systems Administrator is responsible for the lifecycle management, design, support, and optimization of enterprise-level applications and systems. This role involves identifying, evaluating, analyzing, and recommending changes to support assigned applications and systems, ensuring their seamless integration with organizational objectives and regulatory requirements. Additionally, this position oversees project planning, implementation, and maintenance, serving as a primary point of contact for ongoing production support and troubleshooting. The incumbent collaborates with various stakeholders, provides technical expertise, and leads small to medium-sized projects, ensuring alignment with long-term architectural strategies and best practices.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include :

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education

Bachelor's Degree in business administration, computer science, or related field, or equivalent work experience.

Experience

3 years or more of experience in enterprise systems analysis, administration, or related field

Solid understanding of enterprise applications and systems, with expertise in areas such as ServiceNow administration, UNIX, Windows, and IBM platforms

Experience working within an ITIL framework or similar operating model

Demonstrated project development and leadership skills, with the ability to prioritize and self-direct work effectively

Excellent communication, analytical, and problem-solving skills, with the ability to interact effectively with cross-functional teams and stakeholders

Licenses and Certifications

ServiceNow Certified System Administrator (CSA) certification Upon Hire

Preferred

Licenses and Certifications

ITIL IV certification preferred Upon Hire

JOB DUTIES

Utilize extensive professional knowledge to evaluate and enhance enterprise applications and systems, contributing to their continuous improvement.

Collaborate with management and technical experts to develop and implement long-term architectural strategies for enterprise systems platforms.

Lead small to medium-sized projects, providing direction, estimating, planning, and managing project tasks to meet schedule and budget requirements.

Provide guidance and support in the design, implementation, and maintenance of application and operating systems environments, ensuring adherence to established architectural standards.

Conduct systems performance analysis and modeling, identifying opportunities for optimization and enhancement.

Produce detailed documentation of design components, technical specifications, and operational procedures to support computer operations and user training.

Monitor and maintain assigned system / application environments, including production, QA, and development systems, performing upgrades, patches, and performance tuning as needed.

Communicate architecture concepts and direction to stakeholders, building and maintaining strong customer relationships.

Coordinate with vendors for support and escalations related to application modules and platform issues.

Provide after-hours and on-call support for high-level, escalated Service Desk issues as required.

Job Specific Responsibilities :

Lead implementation teams in planning, design, development, testing, and deployment of projects, ensuring alignment with corporate policies and regulatory requirements.

Serve as a team leader or project manager for small to medium projects, coordinating tasks and resources to achieve project objectives.

Implement and build controls for hardware / software inventory, asset management, and compliance with legal requirements and organizational policies.

Provide user support, troubleshoot issues, and facilitate evaluation of emerging technologies to enhance productivity and efficiency.

Develop cost-benefit analysis reports for systems upgrades and communicate strategic vision with data management staff.

Maintain competence in all aspects of enterprise systems, including ServiceNow administration, performance analytics, and process automation.

Coordinate with internal and external stakeholders to configure and improve core platform capabilities in accordance with ITIL best practices.

Mentor team members, provide guidance, and support their professional development.

Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include :

PPO medical plan, available day one at no cost for full-time employee-only coverage

100% coverage for preventive healthcare - no copay

Paid Time Off, available day one

Retirement Programs through the Teacher Retirement System of Texas (TRS)

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

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