Director of Business Office

Position Details

Position Information

Position Title Director of Business Office

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Director of Business Office is responsible for planning, directing and managing the daily operations of the Business Office activities for both the university and St Anthony Catholic High School. The position ensures accurate and timely processing of tuition and fee billing, accounts receivable, collections, and financial transactions. The Director also ensures compliance with all UIW policies and procedures as well as rules and regulations promulgated by federal, state, and local agencies. The Director of Business Office reports to the Associate Vice President for Business & Finance/Comptroller.

Benefits

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name Administration of the Business Office

Description Of Job Duties

• Manages the daily operations of the Business Office at the University and St. Anthony Catholic High School and satellite locations.
• Reviews and updates policies and procedures for student services.
• Stays abreast of governmental and regulatory compliance and makes necessary changes to internal processes, as appropriate.
• Regularly assesses the effectiveness of the business office procedures and recommends enhancements to drive efficiency and service quality.
  
  

Job Duty Name Supervision of Staff

Description Of Job Duties

• Supervises a team of administrators and staff, providing guidance, support, and professional development opportunities.
• Interviews, selects, evaluates, and ensures appropriate training of new staff.
• Provides oversight to staff and ensures coaching, counseling and corrective actions are taken as appropriate.
• Fosters a positive and collaborative work environment that encourages teamwork.
  
  

Job Duty Name Customer Service

Description Of Job Duties

• Leads efforts to improve service to students, parents, faculty, staff, and community, ensuring prompt, professional, and respectful responses to financial inquiries.
• Provides exceptional customer service to the students and the community.
• Keeps the community and students abreast of information through the web page.
• Implements solutions to support positive cash flow and provides a positive financial experience for the university community.
  
  

Job Duty Name Financial Operations and Oversight

Description Of Job Duties

• Oversees the management of accounts receivable, collections, and the recording of funds for student accounts and various departmental revenues.
• Ensures accurate and timely billing and processing of tuition and fees and reporting for the University and St. Anthony Catholic High School.
• Ensures that all financial transactions and records are in compliance with applicable federal, state, and local regulations, university policies, internal controls, and academic program guidelines.
• Maintains understanding of university billing and refund policies, institutional and FERPA confidentiality regulations, and Federal Title IV cash management regulations.
• Supports merchant services and payment gateway transactions.
• Ensures accurate and timely filing of required IRS tax forms (i.e. form 1098-T, etc).
• Develops and implements procedures and policies to document financial operations.
• Identifies and implements improvements to streamline operations, enhance revenue collection, and reduce financial risk.
  
  

Job Duty Name Systems Oversight

Description Of Job Duties

• Ensures the maintenance of the student module and supporting systems.
• Collaborates with high school on the FACTS tuition management system.
• Evaluates and recommends software development that can improve efficiency of the departmental operations (i.e. payment system, communications, collections, and e-billing).
• Identifies quality control reports for use in operations improvement.
  
  

Job Duty Name Strategic Planning and Analysis

Description Of Job Duties

• Collaborates with senior leadership to define and implement strategies that improve financial operations and contribute to overall financial health of the university.
• Provides financial analysis and reports to senior leadership, offering insights into revenue collection trends and operational efficiencies.
  
  

Job Duty Name Audit

Description Of Job Duties

• Reviews reconciliations of respective Business Office trial balance accounts, to include bank, payment gateway, and high school accounts.
• Reviews account reconciliation of student related accounts.
• Reviews audit workpapers.
• Conducts periodic cash audits.
  
  

Qualifications

Knowledge Skills and Abilities

• Strong leadership and management skills.
• Exceptional communication and interpersonal skills; ability to effectively interact with a diverse group of students, faculty and community members.
• Strong analytical and critical thinking skills to generate reports that provide insight into financial trends.
• Knowledge of student receivable operations to ensure that charges and payments are applied accurately and timely.
• Knowledge of Accounts Receivable, payment, and cashiering systems.
• Knowledge of student registration functionality, financial aid award processes, and student loan operations.
• Knowledge of applicable governmental and regulatory compliance.
• Knowledge of IRS rules related to 1098-T requirements.
• Proficiency with financial software and systems (e.g. Banner student module, Accounts Receivable, Transact ePayment) and other cashiering systems.
• Ability to ensure compliance with legal requirements and government reporting regulations affecting the business office.
• Ability to prepare and review work papers for internal and external audits.
• Ability to analyze, review, and reconcile accounts related to the student and finance module.
• Ability to effectively work well under pressure, pivot to changing priorities, and meet sensitive deadlines.
• Ability to prepare clear and concise reports.
• Ability to work independently and as part of a team; strong work ethic; and ability to multitask.
• Must possess excellent written and verbal communication, analytical, and critical thinking skills.
• Ability to establish and maintain effective working relationships with subordinates, co-workers, supervisors, and community.
• Ability to provide exceptional customer service.
• Skill in operating a calculator and/or ten key adding machine.
• Proficiency in the use of Microsoft Office applications (i.e. Word, Excel, PowerPoint and Outlook); Banner or similar software experience.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .
  
  

Required Education

Bachelor’s Degree from an accredited college or university with an emphasis in accounting or relevant field.

Required Work Experience

• Eight (8) years of progressive experience with business operations or student financial services in higher education. Experience in other relevant area will be considered.
• Three (3) years of supervisory experiencein a relevant professional setting.
  
  

Preferred Qualifications

• Bachelor’s Degree or higher in Accounting.
• Banner Receivable/Student Module software experience.
• System reporting experience (i.e. ARGOS )
  
  

Required Certifications, Licenses Or Registrations

None specified.

Work Hours

Monday through Friday 8am to 5pm with extended hours as needed to meet departmental goals.

Physical Demands

None specified.

Posting Details

Posting Details

Posting Number AS2087PO

Number of Vacancies 1

Job Type Full Time

Job Category Administrator (exempt)

Desired Start Date 02/03/2025

Position End Date (if temporary)

Reports to Associate Vice President for Business & Finance/Comptroller

Salary $90,000-$95,000 Annualized

Open Date 12/11/2024

Close Date

Open Until Filled Yes

Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.