What are the responsibilities and job description for the Student Resources Specialist I position at University of the Incarnate Word?
Position Details
Position Information
Position Title Student Resources Specialist I
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Student Resources Specialist I performs duties involving the interpretation and evaluation of student services information for students, the general public and University staff. The Student Resources Specialist I reports to the Assistant Registrar for Student Resources.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Job Duties
Job Duty Name Enrollment Services
Description Of Job Duties
Description Of Job Duties
Description Of Job Duties
Description Of Job Duties
Knowledge Skills and Abilities
High School diploma or it’s equivalent.
Required Work Experience
Two (2) years of experience in a customer service area.
Preferred Qualifications
None
Work Hours
Monday through Friday 8am to 5pm with extended hours as needed, especially during peak periods, to meet departmental goals.
Physical Demands
Posting Details
Posting Number AS2104PO
Number of Vacancies 1
Job Type Full Time
Job Category Staff (non-exempt)
Desired Start Date 02/17/2025
Position End Date (if temporary)
Reports to Assistant Registrar
Salary $34,000 Annualized
Open Date 01/22/2025
Close Date
Open Until Filled Yes
Special Instructions to Applicant
N/A.
EOE
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).
Title IX
This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.
Position Information
Position Title Student Resources Specialist I
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Student Resources Specialist I performs duties involving the interpretation and evaluation of student services information for students, the general public and University staff. The Student Resources Specialist I reports to the Assistant Registrar for Student Resources.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Job Duties
Job Duty Name Enrollment Services
Description Of Job Duties
- Determines and makes recommendations based on guidelines and policies in the areas the following areas, but are not limited to registration, student self-service and graduation assistance.
- Ensures all documentation adheres to university policies and academic calendar.
- Assists the Assistant Registrar with processing transcript requests utilizing Parchment.
- Assists the Assistant Registrar with processing registration forms utilizing Banner SIS .
- Performs other duties as assigned.
Description Of Job Duties
- Provides quality customer service for all stakeholders: students, parents, staff and faculty; customer service includes interaction by phone, email, and in-person.
- Ensures complete customer satisfaction.
- Maintains client records and documents processes.
- Redirects stakeholders to appropriate departments when necessary.
- Assists the Office of the Registrar with troubleshooting problems and drive resolutions.
Description Of Job Duties
- Provides training and assistance to students in navigating the student portal and online student services processes when they visit the Registrar’s office.
Description Of Job Duties
- Performs other duties as assigned.
Knowledge Skills and Abilities
- Strong attention to detail, strong customer service skills, and ability to consistently meet deadlines.
- Demonstrated ability to coordinate work activities and work as part of a team.
- Highly self-motivated.
- Basic math skills.
- Demonstrated ability to communicate effectively and accurately both verbally and in writing.
- Sensitive to the security requirements of student academic records, and sensitive to the needs of an ethnically diverse student population.
- Ability to work effectively with individuals from diverse communities and cultures.
- Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .
High School diploma or it’s equivalent.
Required Work Experience
Two (2) years of experience in a customer service area.
Preferred Qualifications
- Prior experience with the Banner or other student information system.
- Bachelor’s Degree.
None
Work Hours
Monday through Friday 8am to 5pm with extended hours as needed, especially during peak periods, to meet departmental goals.
Physical Demands
- Ability to occasionally lift up to 10lbs for table set-up/tear-down at graduation events.
- Ability to push/pull event carts holding up to 30 lbs.
- Ability to actively engage in graduation events for extended periods of time.
- Ability to regularly move about campus and event venues to actively engage faculty, staff, and potential/current students, as well as attend meetings on campus.
Posting Details
Posting Number AS2104PO
Number of Vacancies 1
Job Type Full Time
Job Category Staff (non-exempt)
Desired Start Date 02/17/2025
Position End Date (if temporary)
Reports to Assistant Registrar
Salary $34,000 Annualized
Open Date 01/22/2025
Close Date
Open Until Filled Yes
Special Instructions to Applicant
N/A.
EOE
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).
Title IX
This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.
Salary : $34,000
