Concert Donor Relations Representative

Details

Open Date 03/28/2025

Requisition Number PRN15745N

Job Title Seasonal (6 month)

Working Title Concert Donor Relations Representative

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? Yes

Standard Hours per Week 29

Full Time or Part Time? Part Time

Shift Variable

Work Schedule Summary

Evening shifts generally 5:00 – 10:30 p.m., depending on show. Some early afternoon or morning shifts required day of show for set-up.

Is this a work study job? No

VP Area President

Department 00340 - Red Butte Garden & Arboretum

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.00-$17.00/hourly depending on experience

Close Date 06/28/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

Red Butte Garden is seeking candidates to assist with the Concert Donor Club program for the 2025 Outdoor Concert Series. Reporting to the Associate Director of Advancement, Concert Donor Relations Representatives are responsible for providing excellent guest service at Red Butte Garden outdoor summer concert series in our premium Donor area.

Primary responsibilities will include but aren’t limited to; greeting and directing guests, scanning tickets and wristbanding donors, setting up and take down before and after shows in the Donor area and reserved seats, assist guests with questions and hospitality needs, working with volunteers and assisting team members with the smooth and safe operation of the Donor area and entrance gate. Work will be performed outdoors where temperatures will fluctuate to sometimes extreme levels with chances of precipitation and windy conditions.

Perks of working at Red Butte Garden, a department of the University of Utah:

• UTA pass while actively employed at the University of Utah.
• Discounts for campus events and the campus store, as well as campus library privileges.
• Staff receive a half-price discount on Garden classes, an employee discount in our gift shop, advance registration opportunities for kids camps and concerts, and two free concert tickets for our Outdoor Concert series.

Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route.

• https://commuterservices.utah.edu/uta/
• https://commuterservices.utah.edu/campus-shuttle/
• https://www.redbuttegarden.org/directions/

Responsibilities

• Assists in staffing for concerts and special events. Evening shifts required. Must commit to 28-30 concerts per season.
• Interacts directly with members of Concert Donor Club during concerts to assess and meet customer needs.
• Provides set up and take down for concerts on donor terrace and reserved seats.
• Respond to guest complaints, questions, information requests and comments.
• Answers questions about the organization and associated activities.
• Greet patrons as they enter performance venue
• Responsible for scanning tickets and ensuring all guests have a proper ticket
• Responsible for protecting the integrity of the Donor area by ensuring all guests have a proper ticket
• Wristbanding patrons with valid tickets
• Get patrons through the venue gate as swiftly possible
• Aids with patrons’ special needs, such as accommodations for ADA access
• Respond to guest complaints, questions, information requests and comments
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
• Complete all assigned tasks within the guidelines & deadlines set by Concert Development Officer and Supervisors
• Follow all operating policies and procedures at all times

Minimum Qualifications

• Demonstrates exceptional customer service and communication abilities.
• Exhibits advanced analytical and assessment skills.
• Capable of promptly addressing Donor needs and effectively managing unforeseen situations.
• Maintains professionalism, proper etiquette, and sound judgment in various circumstances.
• Proficient in identifying situations requiring escalation to higher management and taking appropriate action.

Preferences

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.