Front Desk/Clinic Support Associate

Details

Open Date 03/04/2025

Requisition Number PRN41332B

Job Title PS Outpatient Svcs. Specialist

Working Title Front Desk/Clinic Support Associate

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

weekdays

VP Area U of U Health - Academics

Department 00913 - Pediatric Surgery Development

Location Campus

City Lehi, UT

Type of Recruitment External Posting

Pay Rate Range 16.50 - 23.00

Close Date 06/04/2025

Priority Review Date (Note - Posting may close at any time) 06/30/2025

Job Summary

Front Desk/Clinic Support Associate – Pediatric General Surgery

We are seeking a full-time Front Desk/Clinic Support Associate for our Pediatric General Surgery clinic. This full-time position offers a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM, promoting a healthy work-life balance. This role requires no nights, weekends, or holidays. While the position is primarily based at our Lehi location, there will be occasional coverage at our Salt Lake City location to accommodate for sick/vacation time. The Pediatric General Surgery clinic is a high-energy, busy environment that treats a diverse group of patients.

Responsibilities

Key Responsibilities:

• Answer incoming calls and schedule clinic appointments
• Review clinic schedules, process faxes, and ensure proper distribution of orders to nurses and providers
• Take copayments and scan medical records into the patient’s chart
• Perform basic Medical Assistant duties as needed, such as taking vital signs, rooming patients, entering patient information into medical records, and assisting surgeons with patient care
• Maintain a high level of attention to detail in a fast-paced, high-volume environment
• Support parents both in person and over the phone, triaging their concerns and assessing the urgency of care
• Provide exceptional patient care while remaining calm under pressure
• Assist with patient registration and reconcile daily cash reports
• Complete mandatory training in infection control and safety, in line with hospital and department policies
• Perform general clerical tasks, including filing, obtaining medical records from other providers, and entering charges for billing purposes
• Assist with patient and family education, providing educational materials and general health information

Required Qualifications:

• Strong organizational and multitasking skills
• Ability to stay calm under pressure
• Experience or willingness to learn Medical Assistant skills
• Exceptional customer service skills for interacting with patients and families

About the University of Utah: As a part of the University of Utah, you will receive a competitive benefits package, which includes:

• Affordable health care coverage ( https://benefits.utah.edu/health-care-and-dental-plans/ )
• 14.2% retirement contributions that vest immediately ( https://benefits.utah.edu/university-funded-retirement-accounts/ )
• Generous paid leave (paid leave info https://benefits.utah.edu/paid-leave-time/ )
• 11 paid holidays per year
• 50% tuition reduction for employees, spouses, and dependent children ( https://benefits.utah.edu/tuition-reduction/ )
• Flexible spending accounts ( https://benefits.utah.edu/flexible-spending-account-plans/ )
• Free transit on most UTA services

For additional benefits information, visit www.hr.utah.edu/benefits .

Minimum Qualifications

• One year of office experience, customer

service experience, or equivalency (one year of education can be substituted for two years of related work experience).

• Current, valid Utah driver’s license at

time of hire may be required in some

areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.