Information Coordinator - Behavioral Health Network

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO / AA

This position is responsible for overseeing the collection, compilation, and input of data, as well as analyzing and summarizing data, preparing reports, and making recommendations to administrators based on analysis of data.

Department Overview : The Huntsman Mental Health Institute Behavioral Health Network offers comprehensive mental health benefits to employees and their dependents at the University of Utah and University of Utah Health. They facilitate access to mental health resources through a robust network of over 600 practitioners and 25 facilities across Utah.

This coordinator role will work with reports / claims data, assist with appeals and grievances, and ideally requires experience with health plans and claims. Additionally, the coordinator will support and collaborate closely with the provider relations specialist with provider / facility inquiries, update the provider database.

Corporate Overview : The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Provides administrative, credentialing, contracting and logistical support.

Ability to effectively convey information and collaborate with providers, billing staff, internal health plan staff, health plan management, governmental agency personnel, and / or other applicable customers as assigned.

Experience with health insurance claims and Epic Tapestry.

Intermediate skills in Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

May assist with medical discount program appeals, open negotiations and grievances.

Provides support to upper level department management by scheduling appointments, coordinating meetings and conferences, as necessary.

Provides documents and reports to administrators, and outside agencies as required.

Handles special projects and creates special reports, as needed.

May train or provide orientation to staff.

Oversees the collection and organization of data that is entered into the databases.

Ensures the accuracy of data, analyzes conflicting data, and verifies and collects missing information.

Utilizes computer programs and software to analyze data, to determine trends and changes in data.

Develops and presents recommendations for a course of action based on the analysis of data.

May handle escalated concerns or tasks that require an in-depth understanding of departmental and organizational processes.

Knowledge / Skills / Abilities

Demonstrated human relations and effective communication skills.

Demonstrated organizational skills.

Demonstrated analytical skills.

Demonstrated presentation skills.

Experience and knowledge regarding insurance plans, medical coding, auditing, and contract compliance.

Ability to effectively convey information and collaborate with internal and external customers including staff, health plan management, governmental agency personnel, provider panel program and / or other applicable customers as assigned.

Qualifications

Qualifications Required

Associate's degree in a related field, or equivalency.

Two years experience in collecting, organizing, analyzing, and presenting data.

Preferred

Bachelor's degree in a health or business-related discipline, or equivalency

prior experience with health insurance claims and Epic Tapestry, specifically.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email : careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO / AA). More information, including the Director / Title IX Coordinator's office address, electronic mail address, and telephone number can be located at : www.utah.edu / nondiscrimination /

Online reports may be submitted atoeo.utah.edu /

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and / or drug screen.

Requisition Number 73223

Reg / Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Mon - Fri, 08 : 00 - 16 : 00

Clinical / Non-Clinical Status Non-Clinical

Location Name Huntsman Mental Health Institute (HMHI)

Workplace Set Up Remote

City SALT LAKE CITY

State UT

Department HMH ENT 93G BEHAVIORAL HEALTH

Category Administrative Professional

Workplace Set Up Remote