Supervisor of Human Resources Employee Experience

Job Title

Supervisor of Human Resources Employee Experience
Requisition Number

74164
Reg/Temp

Regular
Employment Type

Full-Time
Shift

Day
Work Schedule

8:00 AM - 4:30 PM
Location Name

525 Plaza
Patient Care?

Non-Clinical
City

Salt Lake City
State

UT
Department

COR ISC 05A HUMAN RESOURCES
Category

Human Resources
Location : Location

US-UT-Salt Lake City
Requisition Post Information* : Posted Date

2/25/2025
Requisition Post Information* : External Company Name

University of Utah Health
Requisition Post Information* : External Company URL

http://healthcare.utah.edu/
Location : Postal Code

84102
Location : Address

525 E. 100 S.

Qualifications:

Qualifications

Required

• Bachelor’s degree in human relations or related field.
• Four years of progressive leadership experience in a related area.

Responsibilities:

• Supervises the daily operations of the Employee Experience Team including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
• Monitors and evaluates individual and team performance, ensuring quality standards and service level agreements (SLAs) are met or exceeded.
• Analyzes team workload, identifies opportunities for workflow improvement, and escalate recommendations.
• Manage the day-to-day work delegation and prioritization of team support.
• Serves as a point of escalation for complex requests as well as an initial point of contact for partners, employees, former employees, and retirees on most transactional HR needs and requests.
• Develops and maintains comprehensive documentation for HR business processes and systems, including Knowledge Base articles, SOPs, templates, and escalation protocols.
• Manages the accuracy, accessibility, timeliness, and consistency of HR data. Monitor data quality and define enrichment strategies.
• Builds and maintains strong working relationships with HR Centers of Excellence and administrative departments (ex. IT, Operations, Accounting, etc).
• Collaborate with groups to improve and streamline HR processes and systems, providing exceptional user experience.
• Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
• Evaluates job performance to ensure department job standards are being maintained.
• Resolves problems, provide support, and expedites service to other hospital departments.
• Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
• Maintains department records and prepares monthly reports.
• Monitors, orders and maintains stock of department supplies and equipment.
• Participate in hospital committees and meetings, as assigned.
• May assist in budget preparation.
• Performs additional duties of the department, as assigned.

Knowledge / Skills / Abilities

• Ability to work flexible hours, including weekends and holidays.

• Able to adapt communication style and message to fit audience, communicates clearly, concisely and able to deliver a compelling message, communicates effectively up, down and across all levels and able to share innovative and strategic ideas with team members.

• Able to develop presentation materials that are clear, succinct and reflect intended message.

• Strategic thinking and analytics: Applies technical knowledge and knowledge of team and resources to advance projects and processes; applies analysis, experience and good judgment when making decisions and able to separate opinion from fact.

• Able to develop clear action plans with results-oriented goals for measuring success, leads project plans for timely completion and takes ownership of quality management for team member work product.

• Uses best practices in workflow management solutioning for self and processes: experience utilizing process improvement methodologies with a focus on continuous improvement; experience with workflow design, project management and time management skills.

• Knowledgeable in several HR areas of specialty, particularly, benefits and general operations.

• Delegates work effectively, encourage collaboration, push others to achieve results, keeps team informed to bring projects to completion, develops strong network of contacts and builds trust throughout the organization, drives improvement through collaboration with other departments and provides current, direct, complete and actionable feedback.

• Intermediate skills with MS Office (Word, Excel); People Soft and ServiceNow or similar system experience.

• Strong customer service focus centered on building an exceptional employee experience.

• Ability to quickly learn new procedures and processes.

• Ability to prioritize and multi-task in a fast-paced environment.

• Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.

• Demonstrated organization, human relations, and effective communication skills.