What are the responsibilities and job description for the SUPERVISOR, IAM OPERATIONS AND ENGINEERING position at University of Washington (UW) Medicine?
Req #: 244005 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location: Remote/Hybrid, Seattle - Downtown Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle Posting Date: 02/28/2025 Closing Info: Open Until Filled Salary: $9,167 - $11,250 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.
UW MEDICINE IT SERVICES has an outstanding job opportunity for a Supervisor, IAM Operations and Engineering position.
WORK SCHEDULE
100% FTE – 40 hours per week
Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
100% remote opportunity
Values-based work environment
Active departmental Equity, Diversity, and Inclusion Committee
15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b)
PRIMARY JOB RESPONSIBILITIES
Providing leadership, mentorship, and supervision for the Information Security IAM Operations Team and IAM Engineering Team
Managing work assignments and ticket queues
Ensuring the IAM Operations and IAM Engineering documentation and procedures are up-to-date
Leading the delivery of provisioning services using enterprise identity solutions for authentication and authorization
Oversee the development and maintenance of IAM solutions
Providing technical leadership, mentorship, and supervision for staff that perform data and information analysis
Providing issue resolution to escalations received from the IAM Operations and IAM Engineering staff
Serving as the primary contact for other internal and external areas that work with IAM Operations and IAM Engineering
Ensuring the timely, professional, and compliant delivery of services to all customers throughout the enterprise and its partners
Leading the adaptation and integration of existing internal and external data sources within UW Medicine
Leading the development and maintenance of data and information flow for operational areas, representing IAM Operations and IAM Engineering in various project teams across UW Medicine and affiliate institutions
Managing and scheduling an on-call rotation in support of a 24x7x365 production environment and
assisting in the scheduling of technical activities
ADDITIONAL RESPONSIBILITIES
The Supervisor, IAM Operations and Engineering must maintain knowledge of operational processes and workflows for all internal and external stakeholders that require information access. The Supervisor, IAM Operations and Engineering is a representative for both IAM Operations and IAM Engineering on various project teams including, but not limited to, the following areas:
All Epic users
All departments requiring account access and practioner information
All UW Medicine customers requesting access to information or referring provider information to clinics
IAM vendors, such as SailPoint and Okta
UWMedicine ITS Operations, Service Desk and Operations, including the active directory and Windows teams
Learning Management Systems Team
UW School of Medicine
Fred Hutchinson’s Cancer Research Center, Organized Health Care Arrangements (OHCAS), ACN Partner organizations, contractual agreement organizations, referring providers and their staff
REQUIREMENTS
Bachelor’s degree in Computer Science, Information Technology, Information Security, Business Administration or related field or equivalent combination of education/experience
4 years’ experience must include the following:
2 years’ experience working as a Senior Analyst or Engineer
2 years’ experience leading or supervising technology and/or business professionals
1 year of experience identifying and resolving problems with databases and/or data quality
1 year of experience utilizing data analysis tools and applications
Demonstrated experience developing policies, procedures, and workflow documents for a team of 10
Demonstrated experience implementing and maintaining identity and access platforms on-premise and in the cloud
Demonstrated experience with shift schedule management (including an on-call schedule, highly desirable) of a team and/or production line staff
Demonstrated experience coaching, counseling, and mentoring a team
Demonstrated leadership capabilities with proven ability to influence in matrix environment
Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
UW MEDICINE IT SERVICES has an outstanding job opportunity for a Supervisor, IAM Operations and Engineering position.
WORK SCHEDULE
DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
PRIMARY JOB RESPONSIBILITIES
assisting in the scheduling of technical activities
ADDITIONAL RESPONSIBILITIES
The Supervisor, IAM Operations and Engineering must maintain knowledge of operational processes and workflows for all internal and external stakeholders that require information access. The Supervisor, IAM Operations and Engineering is a representative for both IAM Operations and IAM Engineering on various project teams including, but not limited to, the following areas:
REQUIREMENTS
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Salary : $9,167 - $11,250
