ADMISSIONS ASSISTANT DIRECTOR

The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has a branch campus in Waukesha.

UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/community-empowerment-institutional-inclusivity/about/

As Wisconsin’s only public urban research university, the University of Wisconsin-Milwaukee has established an international reputation for excellence in research, community engagement, teaching and entrepreneurism. Designated an R1 research institution, UWM educates more than 23,000 students annually and is an engine for innovation in southeastern Wisconsin. Founded over 60 years ago in the belief that Milwaukee would need a great public university to become a great city, UWM has a dual research and access mission aimed at serving the diverse needs of Wisconsin’s largest metropolitan area by furthering opportunities at all levels for students who may be financially or educationally disadvantaged. More than one-third of its students are the first in their families to attend college, and 30 percent are students of color. It is the largest educator of veterans in Wisconsin, with more than 1,000 enrolled each year under the federal G.I. Bill. The Princeton Review named UWM a 2018 Best Midwestern university based on overall academic excellence and student reviews. UWM is committed to the full inclusion of LGBT campus constituents. In 2018, Campus Pride Index named UWM as one of the Best of the Best Top 30 LGBTQ-friendly postsecondary institutions in the United States. UWM was the first university in the nation to implement an inclusive housing policy.

Diversity is a source of strength, creativity, and innovation for UW-Milwaukee. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

As a team member in the Office of Undergraduate Admissions (OUA), this position is responsible for providing oversight of the functional development, maintenance, and operation of our Customer Relationship Management (CRM) system. The team also oversees the creation, management, execution, delivery and assessment of all forms of communication related to UWM’s Strategic Enrollment Management plan. These integrated communication strategies focus on incoming and continuing undergraduate students and their families as they select, apply to and enroll at UWM. These communications include print, written, digital, social, HTML email and other electronic forms, as well as the flow of these communications through our Customer Relationship Management (CRM) system.

Additionally, this role oversees the actual fulfillment of print communications to students at all points of the enrollment pipeline through the UWM mailroom, and purchases and coordinates name buys for top-of-funnel activities. This position is also responsible for the effective coordination, development, and delivery of undergraduate information between OUA and other Enrollment Management areas, schools and colleges and other campus departments. This position will also provide responsive service to internal and external constituents on enrollment and admissions communication matters. This role leads the team tasked with functional troubleshooting, and development of the CRM system for OUA admissions processing, recruitment, and communication needs, and oversees the daily activities and responsibilities of a team of five professional staff members including one communications specialist, marketing specialist, a CRM admin, and a CRM developer. This position also may at times also supervise student staff at various points in the recruitment cycle (social media interns, mail room student workers, etc.)

Finally, this position serves on the Departmental leadership team and other campus teams, representing the Department and/or Director of Undergraduate Admissions on communication and CRM matters, as needed. This position reports to the Associate Director of Admissions and Communications in the Office of Undergraduate Admissions.

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life

Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, and a professional resume.

Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts.