Business Process Specialists

JOB ANNOUNCEMENT

UNIVERSITIES OF WISCONSIN ADMINISTRATION
UW-SHARED SERVICES

Business Process Specialists

HR & Benefits Service Delivery

The Universities of Wisconsin are a premier system of public higher education serving more than 162,000 students. Awarding nearly 37,000 degrees annually, the universities are Wisconsin's talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Through a constellation of 13 universities statewide, the Universities of Wisconsin are a tremendous academic, cultural, and economic resource for Wisconsin, the nation, and the world.

The Universities of Wisconsin Administration assists in establishing policies, planning the programmatic financial and physical development of the Universities. UWSA supports the Universities in delivering transformative educational outcomes and research that expands the boundaries of knowledge. We work to extend the value of our universities beyond the boundaries of the campuses, seeking to enhance the quality of life for all in Wisconsin and beyond, in fulfillment of the Wisconsin Idea

The Service Operations team within UW-Shared Services exists to standardize processes, consolidate operations, and streamline administrative practices to provide high quality services while improving administrative efficiency and effectiveness. In addition to providing high quality services, Service Operations brings value to UW institutions by reducing administrative burden and cost, thereby allowing them to invest time and resources into activities which are more central to their mission.

POSITION SUMMARY

Business Process Specialists provide support for the Human Resources System (HRS), Shared Financial System (SFS) or other related systems and business processes at the University of Wisconsin System Service Operations. This recruitment is seeking to fill multiple Business Process Specialist positions that are considered fixed-term terminal and have an expected job end date at least 1 year from date of hire. These Business Process Specialists will support one of the following areas:

• Benefits Service Delivery: This functional team focuses on tasks related to Benefit Administration. Tasks include, but are not limited to, benefit application processing, working with ETF to ensure enrollments are correct, reviewing job information and verifying benefit eligibility, and performing other duties in support of benefit processing
• HR Service Delivery: This functional team focuses on tasks related to the HR areas. Tasks include, but are not limited to, HRS transactions including troubleshooting, correction and processing, Talent Acquisition Management, job posting assistance, eperformance management support, criminal background check, general reference check and misconduct reference check program management and other duties in support of HR transaction processing and HR projects.

MAJOR RESPONSIBILITIES
Technology process support of the Human Resource System (HRS) and related operations, focused on Benefits, Human Resources and Payroll.

• Support multiple processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
• Analyze and perform complex entries and corrections within HRS and related systems.
• Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
• Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
• Participate in development of testing, training, and reporting requirements.
• Create, organize, review and update training materials and business process documentation.
• Understand processes related to the position's specified area of expertise.
• Manage records associated with tasks and adhere to appropriate records retention policies.

Provide end user support for more complex business processes and technology needs, focused on Payroll, Business Services, Benefits or Human Resources.

• Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
• Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
• Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
• Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.

Miscellaneous

• Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
• Maintain professional job skills.
• Attend and participate in organization and unit meetings.
• Perform other assignments as directed by supervisor.

MINIMUM QUALIFICATIONS
To be considered for this position, applicants must have:

• Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business Services or Human Resources (e.g. payroll processing, auditing, accounts payable, employee lifecycle processing within a HRIS system, applicant tracking system, etc.)

PREFERRED QUALIFICATIONS
Well qualified applicants will also have a substantial amount of experience in a combination of the following:

• Experience providing customer support to end users
• Experience using and providing assistance to users in Workday
• Strong analytical, problem-solving and judgement skills
• Intermediate Microsoft Word and Excel experience
• Query and/or SQL experience
• Experience working in a public sector or university setting
• Experience working with diverse populations

COMMITMENT TO INCLUSIVE EXCELLENCE

Inclusive Excellence is a source of strength, creativity, and innovation for Universities of Wisconsin. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the Universities of Wisconsin community. We commit ourselves to the pursuit of excellence in teaching and learning, research, scholarship, creative activity, community service, and diversity as inextricably linked goals.

Universities of Wisconsin fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who serve the State of Wisconsin and the public good.

CONDITIONS OF EMPLOYMENT

Universities of Wisconsin is required to conduct a criminal background and misconduct reference check for the selected finalist prior to employment.

The Universities of Wisconsin will not sponsor a work visa for this position at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9 upon hire.

WORK LOCATION

The office location is located at 660 West Washington Avenue in Madison, WI. This position has an in-office requirement of three days per week. The remaining 2 days may be worked remote/off-site. Telecommuting agreements are subject to change at any time.

COMPENSATION AND BENEFITS

The Business Process Specialists are full-time, salaried (exempt), Academic staff positions. The positions are considered fixed term terminal and will have an expected job end date of exactly 1 year from final candidate¿s date of hire. Well-qualified candidates can expect a starting annual salary within the range of $51,000 - $65,000 commensurate with the candidate's education, related experience, and qualifications.

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Universities of Wisconsin Employee Benefits Quick Guide (FA/AS/LI). Use the Health & Retirement Contributions Estimator to calculate the estimated value of your compensation and benefits.

APPLICATION INSTRUCTIONS

To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm, Friday February 14th 2025; However, applications may be accepted until the position has been filled.

• Go to the UWSA Applicant Portal to submit your materials online and select the appropriate applicant portal, either External Applicants or Internal Applicants and click on the position title that you want to apply for.
• To receive full consideration, interested applicants are required to apply online and provide:

• Resume (PDF Format)
• Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications (PDF Format)

3. Submit your application.

Failing to submit the required application documents may disqualify your application.

SPECIAL NOTES:

If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting Kayla Baker, HR Generalist at kayla.baker@uwss.wisconsin.edu

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran, and other bases as defined by federal regulations and UW System policies. We promote excellent through diversity and encourage all qualified individuals to apply.

Questions may be addressed to: Kayla Baker, HR Generalist at kayla.baker@uwss.wisconsin.edu