What are the responsibilities and job description for the Pooled Position Limited Tempor - Help Desk Student Technician position at University of Wyoming?
Description
The University of Wyoming is delighted to receive your interest in our vacant position! We strive to connect with qualified and uniquely talented individuals to join our campus community. We would love to hear how your experiences translate to this position, the University’s Mission, Vision, and Values, and encourage you to submit an application today!
Job Title
Help Desk Student Technician
Job Purpose
The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university’s technology services.
JFNTMP
Essential Duties And Responsibilities
Technical Skills, Communication Skills, Initiative and problem solving, Customer Service
Remote Work Eligibility
This position provides vital support to campus customers and requires the successful candidate to be available to work on campus.
Minimum Qualifications
Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.
Hiring Statement
UW is an Affirmative Action/Equal Opportunity Educator and Employer (UW Reg 4-1). The University does not discriminate in employment or personnel practices on the basis of race, gender, religion, color, national origin, disability, age, protected veteran status, sexual orientation, gender identity, genetic information, creed, ancestry, political belief, pregnancy, or any other protected category or participation in any protected activity. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu
About Laramie
The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/
The University of Wyoming is delighted to receive your interest in our vacant position! We strive to connect with qualified and uniquely talented individuals to join our campus community. We would love to hear how your experiences translate to this position, the University’s Mission, Vision, and Values, and encourage you to submit an application today!
Job Title
Help Desk Student Technician
Job Purpose
The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university’s technology services.
JFNTMP
Essential Duties And Responsibilities
- Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
- Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
- Ticket Management: Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
- User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
- System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
- Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
- Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
Technical Skills, Communication Skills, Initiative and problem solving, Customer Service
Remote Work Eligibility
This position provides vital support to campus customers and requires the successful candidate to be available to work on campus.
Minimum Qualifications
- Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
- Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
- Ticket Management: Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
- User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
- System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
- Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
- Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
- Experience with IT help desk or customer service roles.
- Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).
- Training: On-the-job training will be provided. New hires will be expected to learn and familiarize themselves with the university’s IT environment and support processes.
- Opportunity for Growth: This position offers potential opportunities for advancement within the IT department based on performance and experience.
Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.
Hiring Statement
UW is an Affirmative Action/Equal Opportunity Educator and Employer (UW Reg 4-1). The University does not discriminate in employment or personnel practices on the basis of race, gender, religion, color, national origin, disability, age, protected veteran status, sexual orientation, gender identity, genetic information, creed, ancestry, political belief, pregnancy, or any other protected category or participation in any protected activity. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu
About Laramie
The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/
