What are the responsibilities and job description for the Patient Services Representative position at University Physicians' Association?
Overview
We are seeking a dedicated and organized Patient Services Representative to join our dental clinic team. This role is essential in providing exceptional customer service and administrative support to ensure a smooth patient experience. The ideal candidate will possess strong clerical skills, familiarity with medical office procedures, and a commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
Responsibilities
- Greet patients warmly and assist them with the check-in process at the front desk.
- Schedule appointments and manage the clinic's calendar efficiently.
- Answer phone calls with professionalism, addressing inquiries and providing information about services offered.
- Maintain accurate patient records using electronic health record systems such as eClinicalWorks or Meditech.
- Process patient information and ensure all documentation complies with HIPAA standards.
- Support the dental team with clerical tasks, including filing, data entry, and managing correspondence.
- Handle insurance verification and assist patients with understanding their benefits.
- Collaborate with other medical administrative staff to enhance overall office efficiency.
Requirements
- Previous experience as a medical receptionist or in a similar role within a dental clinic is preferred.
- Strong clerical skills with attention to detail and accuracy in data entry.
- Familiarity with electronic health record systems (e.g., eClinicalWorks, Meditech) is highly desirable.
- Knowledge of HIPAA regulations and commitment to patient confidentiality.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- A friendly demeanor and strong interpersonal skills to foster positive patient relationships.
Join our team as a Patient Services Representative and contribute to creating a welcoming environment for our patients while supporting our dedicated healthcare professionals!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Surgery
Schedule:
- Monday to Friday
Ability to Commute:
- Knoxville, TN 37920 (Required)
Ability to Relocate:
- Knoxville, TN 37920: Relocate before starting work (Required)
Work Location: In person
Salary : $16
