Assistant Program Director

Assistant Program Director - Project Home

University Settlement partners with 40,000 New Yorkers on the Lower East Side and in Brooklyn every year to build on their strengths as they achieve healthy, stable, and remarkable lives. For over 135 years, we’ve collaborated with our neighbors to pioneer highly effective programs that fight poverty and systemic inequality. Established in 1886 as the first Settlement House in the United States, we bring the values of that movement into the 21st century by meeting New Yorkers where they live, listening deeply to all perspectives, engaging with every individual holistically, and creating space for people to organize. Joining together with our neighbors to advocate for justice and equality, we help build community strength. 

We work with New Yorkers of all ages infusing a commitment to civic engagement, equity, and communal action into each of our programs, which include early childhood education, mental health and wellness, benefits assistance and eviction prevention, adult literacy and education, healthy aging, community, and recreation centers, performing and visual arts, and youth development. 

Project Home is a blended program that combines the following services: homelessness prevention for families and individuals at-risk of eviction; support for general short-term housing and social services; and leadership development and advocacy.  The Assistant Director will report to the Program Director and work in collaboration to ensure a high quality and effective program through the successfully management of contracts, staff support, new project development, and successful internal and external partnerships. A strong commitment to staff development to achieve high quality services is a must.  It is expected that the Assistant Director will serve as a dynamic representative for the organization and fully embody the Agency’s mission.

Responsibilities:

• Oversee and coordinate community outreach efforts in Manhattan and Brooklyn

• Support the management of program planning, implementation, and monitoring to ensure high quality services aimed at keeping individuals and family safely in permanent housing

• Collaborate with supervisor with government and private foundation contract compliance by ensuring proper caseload numbers, accurate and timely record keeping, and outcomes management.

• Manage and supervise Case Managers and the Administrative support staff to monitor performance with respect to workloads, contract mandates, and service quality

• Participate and represent University Settlement in external meetings with partners, funders and in housing advocacy efforts

• Carry a partial case load that includes completing intakes, assessments, case planning, direct service provision, and record keeping for neighbors at risk of eviction or other housing instability.

• Attend organization-wide meetings and collaborate with internally with other University Settlement programs

• Maintain program’s readiness for internal and external audits and site visit

• Partner with supervisor with relationship building and cross program integration at all sites where Project Home is co-located

• Support a commitment to systems change advocacy in program design and staff expectation

• Support the coordination and planning of staff meetings/training and serve as a resource for program staff

• Assist with fostering the program’s commitment to outcomes measurement through data collection and analysis

• Other relevant duties as required by supervisor

Qualifications:

• Bachelor’s degree required

• At least 3 years of experience in housing and benefits work

• Excellent oral and written communication and organizational skills required

• Previous supervisory experience preferred

• Bilingual English/Spanish, and/or Mandarin, Cantonese, Fukienese or other dialects of Chinese preferred. Language will change based on program needs

Work Schedule: Full time, Monday - Friday, 9:00am - 5:00pm or 10:00am - 6:00pm and occasional nights and weekend, Hybrid, 35 hours per week

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.  

Salary : $72,000 - $75,000