What are the responsibilities and job description for the Director of Student Accounts position at University Support Services, an Affiliate of St....?
The formal title for this role is Director of Student Accounts/Bursar.
To be considered, all candidates must submit a formal application via the career site: https://sgu.csod.com/ux/ats/careersite/7/home/requisition/1472?c=sgu
The Director of Student Accounts/Bursar will provide management, operational and customer service support oversight of staff members and control the departmental expenditure budget. The Director of Student Accounts/ Bursar will consistently ensure staff performs with a high level of customer focus, service, diplomacy, confidentiality, trust, and projects a professional and positive image. The Director of Student Accounts/Bursar reports into the Vice President, Controller.
Essential Functions
- Ensure the accurate and timely processing of all activities associated with student receivables, include billing, collections, account reconciliation and the preparation of 1098T and TL11A forms; monitor processes to ensure accuracy, timeliness, completeness and compliance with regulations.
- Ensure the processing of disbursements and refunds are in accordance with federal and state regulations and institutional policies and procedures.
- Actively participates in the collection of tuition and institutional loan receivables and work closely with the loan servicer and collection agency.
- Keep up to date on changes to State and Federal regulations regarding student accounts, student refunds, student financial responsibility, 1098T / TL11A processing and cash/credit handling.
- Serve as the lead in the creation or modification of business processes to ensure student tuition payments, institutional deposits and other monies are safeguarded.
- Continuously review internal controls and established policies and procedures, which mitigate risk and ensure compliance.
- Actively participates in audits related to cash handling, cash receipts, student accounts, refunds and student receivables.
- Extract and analyze student accounts and other student finance related data from the institutions database (Banner) to satisfy internal and external requests and reporting; provide ad-hoc reports and data analysis as needed; foster the use of information systems and technology to maximize efficiencies and effectiveness of data in support of decision making; recommend emerging information technology solutions and training in support of fiscal business intelligence.
- Serve as the subject matter expert/business owner for all student finance upgrades and enhancements in the enterprise resource system (Banner).
- Partner with Enrollment Management colleagues to improve, enhance and streamline the student experience between the Office of the Bursar, Registrar and Financial Aid; recommend student finance policies and procedures which align and support strategic priorities; while maintain responsible fiscal management.
- Proactively participates in strategic planning and shared governance processes.
- Counsel students and parents concerning financial assistance and ensure students' needs relating to required payments are met.
- Work in collaboration with all departments, especially Business Office, Admission, Office of the Registrar, and Enrollment Planning to provide quality service to students.
- Lead and manage bursar customer service to provide exceptional support to students, parents, and colleagues, ensuring timely and effective responses to inquiries, concerns, and issues.
- Foster a culture of empathy, professionalism, and teamwork to deliver high-quality service and maintain positive relationships with all stakeholders.
- Resolve conflicts and complaints efficiently, using problem-solving skills to address complex issues and maintain a positive service experience.
- Train, mentor, and develop team members, ensuring continuous improvement in service delivery through feedback, performance reviews, and skill development.
- Utilize feedback and data-driven insights to identify areas for improvement, optimize processes, and enhance overall customer satisfaction.
- Provide leadership to promote and maintain integrity, accuracy, and timeliness in the delivery of financial aid to students.
- Performs other related duties as assigned.
Essential Knowledge, Skills & Abilities
- Strong verbal and written communication skills are essential.
- Cooperative and engaging communication approach that promotes cross-departmental collaboration.
- Ability to perform with a high degree of diplomacy, confidentiality, and professionalism required.
- Working knowledge of accepted accounting/bookkeeping principles, methods and terms, with preferable emphasis on college and university accounting.
- Strong leadership skills with the proven ability to champion change and execute long term solutions.
- Knowledge of state and federal laws affecting University accounting
- Ability to administer established policies and procedures as well as refine and revise as needed.
- Experience launching new financial and customer service systems.
- Experience with Salesforce a plus.
- Proven track record of strong customer service standards both individually and as a team leader.
Qualifications
- Bachelor's degree in Business Administration, Accounting, Finance, or related business field/discipline required
- Five to seven years progressive management and direct supervision in a cash management setting within a college/university or comparable organization.
- Experience working with Banner Student Finance preferred.
- Experience working with Salesforce
Work Environment/Physical Demands
- This job is performed at a workstation in a positive, creative, and collaborative environment that may sometimes become quite noisy.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
- This is a largely sedentary role.
Hours and Travel
- A typical work week is 37.5 hours Monday through Friday between 9am – 5pm.
- Ability to work evening hours and Saturdays.
- Ability to travel to Grenada as needed.
The anticipated salary range for Director of Student Accounts/Bursar is $106,250 to $125,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.
Job Type: Full-time
Pay: $106,250.00 - $125,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Great River, NY 11739
Salary : $106,250 - $125,000