What are the responsibilities and job description for the Director of Student Accounts/Bursar position at St. George's University?

Director of Student Accounts / Bursar

The Director of StudentAccounts / Bursar will provide management, operational and customer servicesupport oversight of staff members and control the departmental expenditurebudget. The Director of Student Accounts / Bursar will consistently ensure staffperforms with a high level of customer focus, service, diplomacy,confidentiality, trust, and projects a professional and positive image. TheDirector of Student Accounts / Bursar reports into the Vice President, Controller.

Essential Functions

Ensure the accurate and timely processing of all activities associated with student receivables, include billing, collections, account reconciliation and the preparation of 1098T and TL11A forms; monitor processes to ensure accuracy, timeliness, completeness and compliance with regulations.
Ensure the processing of disbursements and refunds are in accordance with federal and state regulations and institutional policies and procedures.
Actively participates in the collection of tuition and institutional loan receivables and work closely with the loan servicer and collection agency.
Keep up to date on changes to State and Federal regulations regarding student accounts, student refunds, student financial responsibility, 1098T / TL11A processing and cash / credit handling.
Serve as the lead in the creation or modification of business processes to ensure student tuition payments, institutional deposits and other monies are safeguarded.
Continuously review internal controls and established policies and procedures, which mitigate risk and ensure compliance.
Actively participates in audits related to cash handling, cash receipts, student accounts, refunds and student receivables.
Extract and analyze student accounts and other student finance related data from the institutions database (Banner) to satisfy internal and external requests and reporting; provide ad-hoc reports and data analysis as needed; foster the use of information systems and technology to maximize efficiencies and effectiveness of data in support of decision making; recommend emerging information technology solutions and training in support of fiscal business intelligence.
Serve as the subject matter expert / business owner for all student finance upgrades and enhancements in the enterprise resource system (Banner).
Partner with Enrollment Management colleagues to improve, enhance and streamline the student experience between the Office of the Bursar, Registrar and Financial Aid; recommend student finance policies and procedures which align and support strategic priorities; while maintain responsible fiscal management.
Proactively participates in strategic planning and shared governance processes.
Counsel students and parents concerning financial assistance and ensure students' needs relating to required payments are met.
Work in collaboration with all departments, especially Business Office, Admission, Office of the Registrar, and Enrollment Planning to provide quality service to students.
Lead and manage bursar customer service to provide exceptional support to students, parents, and colleagues, ensuring timely and effective responses to inquiries, concerns, and issues.
Foster a culture of empathy, professionalism, and teamwork to deliver high-quality service and maintain positive relationships with all stakeholders.
Resolve conflicts and complaints efficiently, using problem-solving skills to address complex issues and maintain a positive service experience.
Train, mentor, and develop team members, ensuring continuous improvement in service delivery through feedback, performance reviews, and skill development.
Utilize feedback and data-driven insights to identify areas for improvement, optimize processes, and enhance overall customer satisfaction.
Provide leadership to promote and maintain integrity, accuracy, and timeliness in the delivery of financial aid to students.
Performs other related duties as assigned.

Essential Knowledge, Skills& Abilities

Strong verbal and written communication skills are essential.

Cooperative and engaging communication approach that promotes cross-departmental collaboration.

Ability to perform with a high degree of diplomacy, confidentiality, and professionalism required.

Working knowledge of accepted accounting / bookkeeping principles, methods and terms, with preferable emphasis on college and university accounting.

Strong leadership skills with the proven ability to champion change and execute long term solutions.

Knowledge of state and federal laws affecting University accounting

Ability to administer established policies and procedures as well as refine and revise as needed.

Experience launching new financial and customer service systems.

Experience with Salesforce a plus.

Proven track record of strong customer service standards both individually and as a team leader.

Qualifications

Bachelor's degree in Business Administration, Accounting, Finance, or related business field / discipline required

Five to seven years progressive management and direct supervision in a cash management setting within a college / university or comparable organization.

Experience working with Banner Student Finance preferred.

Experience working with Salesforce

Work Environment / Physical Demands

This job is performed at a workstation in a positive, creative, and collaborative environment that may sometimes become quite noisy.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

This is a largely sedentary role.

Hours and Travel

A typical work week is 37.5 hours Monday through Friday between 9am - 5pm.

Ability to work evening hours and Saturdays.

Ability to travel to Grenada as needed.

The anticipated salary range for Director of Student Accounts / Bursar is $106,250 to $125,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

We Are

Student Centric : We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community : We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable : We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative : We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence : We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Salary : $106,250 - $125,000

Apply for this job

Receive alerts for other Director of Student Accounts/Bursar job openings

Director of Student Accounts/Bursar

What are the responsibilities and job description for the Director of Student Accounts/Bursar position at St. George's University?

What is the career path for a Director of Student Accounts/Bursar?

Not the job you're looking for? Here are some other Director of Student Accounts/Bursar jobs in the Great River, NY area that may be a better fit.

We don't have any other Director of Student Accounts/Bursar jobs in the Great River, NY area right now.

AI Assistant is available now!