Bursar

The formal title for this role is Director of Student Accounts/Bursar.

To be considered, all candidates must submit a formal application via the career site: https://sgu.csod.com/ux/ats/careersite/7/home/requisition/1472?c=sgu

The Director of Student Accounts/Bursar will provide management, operational and customer service support oversight of staff members and control the departmental expenditure budget. The Director of Student Accounts/ Bursar will consistently ensure staff performs with a high level of customer focus, service, diplomacy, confidentiality, trust, and projects a professional and positive image. The Director of Student Accounts/Bursar reports into the Vice President, Controller.

Essential Functions

• Ensure the accurate and timely processing of all activities associated with student receivables, include billing, collections, account reconciliation and the preparation of 1098T and TL11A forms; monitor processes to ensure accuracy, timeliness, completeness and compliance with regulations.
• Ensure the processing of disbursements and refunds are in accordance with federal and state regulations and institutional policies and procedures.
• Actively participates in the collection of tuition and institutional loan receivables and work closely with the loan servicer and collection agency.
• Keep up to date on changes to State and Federal regulations regarding student accounts, student refunds, student financial responsibility, 1098T / TL11A processing and cash/credit handling.
• Serve as the lead in the creation or modification of business processes to ensure student tuition payments, institutional deposits and other monies are safeguarded.
• Continuously review internal controls and established policies and procedures, which mitigate risk and ensure compliance.
• Actively participates in audits related to cash handling, cash receipts, student accounts, refunds and student receivables.
• Extract and analyze student accounts and other student finance related data from the institutions database (Banner) to satisfy internal and external requests and reporting; provide ad-hoc reports and data analysis as needed; foster the use of information systems and technology to maximize efficiencies and effectiveness of data in support of decision making; recommend emerging information technology solutions and training in support of fiscal business intelligence.
• Serve as the subject matter expert/business owner for all student finance upgrades and enhancements in the enterprise resource system (Banner).
• Partner with Enrollment Management colleagues to improve, enhance and streamline the student experience between the Office of the Bursar, Registrar and Financial Aid; recommend student finance policies and procedures which align and support strategic priorities; while maintain responsible fiscal management.
• Proactively participates in strategic planning and shared governance processes.
• Counsel students and parents concerning financial assistance and ensure students' needs relating to required payments are met.
• Work in collaboration with all departments, especially Business Office, Admission, Office of the Registrar, and Enrollment Planning to provide quality service to students.
• Lead and manage bursar customer service to provide exceptional support to students, parents, and colleagues, ensuring timely and effective responses to inquiries, concerns, and issues.
• Foster a culture of empathy, professionalism, and teamwork to deliver high-quality service and maintain positive relationships with all stakeholders.
• Resolve conflicts and complaints efficiently, using problem-solving skills to address complex issues and maintain a positive service experience.
• Train, mentor, and develop team members, ensuring continuous improvement in service delivery through feedback, performance reviews, and skill development.
• Utilize feedback and data-driven insights to identify areas for improvement, optimize processes, and enhance overall customer satisfaction.
• Provide leadership to promote and maintain integrity, accuracy, and timeliness in the delivery of financial aid to students.
• Performs other related duties as assigned.

Essential Knowledge, Skills & Abilities

• Strong verbal and written communication skills are essential.
• Cooperative and engaging communication approach that promotes cross-departmental collaboration.
• Ability to perform with a high degree of diplomacy, confidentiality, and professionalism required.
• Working knowledge of accepted accounting/bookkeeping principles, methods and terms, with preferable emphasis on college and university accounting.
• Strong leadership skills with the proven ability to champion change and execute long term solutions.
• Knowledge of state and federal laws affecting University accounting
• Ability to administer established policies and procedures as well as refine and revise as needed.
• Experience launching new financial and customer service systems.
• Experience with Salesforce a plus.
• Proven track record of strong customer service standards both individually and as a team leader.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, or related business field/discipline required
• Five to seven years progressive management and direct supervision in a cash management setting within a college/university or comparable organization.
• Experience working with Banner Student Finance preferred.
• Experience working with Salesforce

Work Environment/Physical Demands

• This job is performed at a workstation in a positive, creative, and collaborative environment that may sometimes become quite noisy.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
• This is a largely sedentary role.

Hours and Travel

• A typical work week is 37.5 hours Monday through Friday between 9am – 5pm.
• Ability to work evening hours and Saturdays.
• Ability to travel to Grenada as needed.

The anticipated salary range for Director of Student Accounts/Bursar is $106,250 to $125,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

Job Type: Full-time

Pay: $106,250.00 - $125,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Great River, NY 11739

Salary : $106,250 - $125,000