IT Engineer

IT Engineer

Who are we? 

Univision Computers provides Managed Information Technology services to clients.  We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.

Teamwork is not just a buzzword at Univision, it is a core value.  We have a very collaborative work environment where we all have each other’s backs.  We also believe in accountability and trust.  Taking care of the work assigned to you and doing what you say earns you a lot of flexibility.  We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position. 

What is it like as an IT Engineer at Univision? 

Engineers will work independently and on team-based tasks and projects encompassing the IT needs of our managed clients.  This requires a high-level understanding of complex technical and networking concepts, the ability to translate that into useful verbiage for lower-level technicians and customers-alike.  Our success is built on teamwork, GSD-R (Get Stuff Done-Right), and providing great customer service.

Engineers start their journey at Univision beginning with a detailed onboarding process.  During this time, you shadow and are shadowed by experienced teammates that show you the ropes.  We believe in progressive responsibility based on ability.  The more you learn, the more you can do, the more you will succeed.   As your skills increase, you will be given more advanced tasks.  All of these tie into an aggressive compensation model as we greatly value our employees.

Univision also provides room for opportunities in professional growth by supporting continued education, certifications, promotions, and management opportunities, etc.  We are looking for career-minded individuals that are looking for more than just another IT job. We want to help elevate your career success to the next level as we continue to aggressively grow in the technology market. If that sounds good to you, please proceed through the rest of this description and apply!

NOTE: We are currently looking for applicants in the Missoula, MT area. This is not a remote position.

Duties/Responsibilities 

• Excellent customer service skills at all times, successfully guiding the client from start to finish.
• Performing on-site visits to client locations.
• On-site visits can sometimes span hours to days, availability to travel is important.
• Longer distance travel is scheduled in advance, we provide new and well-maintained vehicles for safe driving in Montana conditions.
• Working under the direction of higher-level engineers for projects.
• Act as an escalation point for lower-level technicians to help, train, and assist as needed.
• Perform remote troubleshooting through diagnostic techniques and appropriate questioning.
• Ability to WFH (Work From Home) and WFO (Work From Office) as needed.
• Determine the best solutions based on the issues present and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Take on escalated tasks to not only see them through but use them as training opportunities for lower-level peers.
• Provide accurate information on supported IT products or services.
• Communicate effectively with client on any follow-up, status updates, change orders, etc.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Get involved in product and service management, development and deployment opportunities.
• Collaborate with multiple departments within Univision to provide excellent service to our valued clients.
• Be a team player that can take the initiative to solve various problems and see tasks through to completion.
• Engage in Univision's knowledge sharing programs to learn from and teach to others. 
• Look for pro-active solutions for our customer's current and future needs, solving issues before they become problems. 

Qualification/Certifications/Requirements 
 

• 3 years of professional IT experience expected in order to meet Engineer requirements.
  
• Ability to conduct on-site visits that can span hours to days and be available to occasionally travel.  
• Valid Driver's License. 
  
• Experience working with RMM remote support solutions.
• Experience with security suites for anti-virus, anti-malware, anti-ransomware, zero trust, and EDR.
• Experience with backup suites for on-premise and off-premise file and image-based backup solutions.
• Experience with eFax and VoIP preferred.
• Experience with complex network solutions and deployments preferred.
• Experience with multiple virtualization platforms preferred.
• Ability to perform various hardware services on workstations.
• Ability to perform hardware maintenance on servers.
• Experience with network hardware setup, staging, and deployment.
• Experience with centrally managed device management consoles and environments preferred.
• Microsoft Operating System Experience.
• Microsoft Office Product Experience.
• Microsoft Azure and 365 Experience.
  
• MacOS and iOS experience preferred.
• Android experience preferred.
• Experience Microsoft Teams, Microsoft Skype, Zoom, etc. remote conferencing software.
• IT Experience as at an engineer-level is desirable.
• Formal IT Training/Education is desirable but not required – College, Certifications, etc.

Note:  All employees are subject to a Criminal Background Check.  Univision also employs a pre-employment screening process that you will be required to complete if offered a position.

We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.

Salary : $45,000 - $65,000