What are the responsibilities and job description for the Director, Processing position at Unlock Technologies?
About Unlock
Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.
About The Role
The Director of Processing is responsible for overseeing loan processing operations, ensuring efficiency, compliance, and exceptional customer service. This role leads and manages Processing Managers and their teams, optimizing workflows, maintaining quality standards, and meeting turnaround times. The role drives seamless loan processing by partnering closely with Sales, Underwriting, Closing, and Servicing teams to enhance efficiency and collaboration. Key responsibilities include monitoring pipeline efficiency, managing team performance, ensuring regulatory compliance, and fostering a positive work environment.
What You'll Do
Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.
About The Role
The Director of Processing is responsible for overseeing loan processing operations, ensuring efficiency, compliance, and exceptional customer service. This role leads and manages Processing Managers and their teams, optimizing workflows, maintaining quality standards, and meeting turnaround times. The role drives seamless loan processing by partnering closely with Sales, Underwriting, Closing, and Servicing teams to enhance efficiency and collaboration. Key responsibilities include monitoring pipeline efficiency, managing team performance, ensuring regulatory compliance, and fostering a positive work environment.
What You'll Do
- Partner with Sales to ensure HEI applications are originated efficiently so that file submissions are in compliance with all Company and regulatory requirements, especially as it pertains to processing requirements
- Train, develop, and enhance performance management for multiple teams of Processors and their Managers, meeting with them on a regular basis to ensure open, productive communication and cohesive teamwork.
- Review files for compliance with underwriting guidelines, investor requirements and any state and federal guidelines
- Engage and Manage pipeline efficiency, speed and quality through reporting and random file reviews
- Speak to clients and update them on their application in process if escalation is required to ensure a high value customer experience
- Ensure all files advance on the established timeline in order to close on time
- Maintain a positive work environment by developing helpful relationships with additional team stakeholders: Sales, Underwriting, Closing, Servicing and any Department Manager in order to provide a smooth overall employee and customer experience.
- Hire, coach, develop and manage performance of all team members. Ensure Unlock values are adhered to and consistently demonstrated.
- Minimum of 7 years management experience in the real estate finance industry is required.
- Leadership experience with responsibility for real estate finance production operations preferred.
- Proficient in PC skills and the Microsoft environment, with the ability to quickly adapt to and navigate various system applications (e.g., LOS).
- Proven ability to build and maintain strong relationships across all levels of the organization.
- Strong analytical and reasoning skills with the ability to independently prioritize tasks and problem-solve effectively.
- Skilled in evaluating and balancing risk management considerations with business priorities.
- Proven ability to assess complex situations, develop solutions, and provide strategic recommendations to achieve business objectives.
- Experience in designing, implementing, and managing effective internal controls.
- 2-4 years of experience in debt capital markets/real estate is preferred.
- Equity Stake: A share in our company, providing you with a piece of our collective success.
- Discretionary Time Off: Flexible time off for you to rest and recharge as needed.
- Comprehensive Health Plans: Medical, dental, and vision plans to support your well-being.
- 401(k) Match: An annual 4% employer match to aid in your retirement planning.
- Make Your Mark: Your chance to play a pivotal role in our growth and leave a lasting impact on the company and industry.
Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
Salary : $130,000 - $150,000
