Communications Officer

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This position operates the hospital telephone system console to facilitate communication between employees, providers, patients, and other calls. Performs non-sworn police work and supports hospital police/security officers by answering and dispatching emergent and non-emergent calls, monitoring alarm systems.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent

EXPERIENCE:

1. One year prior experience in an office setting.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Performs activities involved in the dispatching of police/security, prioritizing multiple phone lines including codes and emergency calls.

2. Answers all internal and external incoming calls to the hospital switchboard.

3. Announces all codes on campus and efficiently notifies the appropriate emergency responders.

4. Contacts on call providers for staff in accordance with the provider’s chosen method of contact.

5. Maintains accurate logs of calls.

6. Maintains current schedules for providers. Documents all changes and appropriately disseminates information.

7. Monitors the fire alarm, video surveillance, panic alarms, keyless door system alarms, medical gas alarms, equipment alarms, egress alarms, and generator alarms. Promptly notifies responders and documents alarms.

8. Activates emergency lockdown as required.

9. Makes overhead pages for codes and other emergencies in accordance with policy.

10. Contact supporting agencies as necessary.

11. Assists visitors and patients in person at the hospital police/security office. Registers patients’ visitors after hours.

12. Issue access badges and unlock doors and distributes call room keys.

13. Maintains and monitors the key control system to ensure the integrity of the system and the timely access to rooms by authorized hospital personnel.

14. Maintain competency of back-up systems.

15. Performs clerical work and other duties as assigned.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit, stand and walk for long periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Good written communication skills and telephone technique are required.

2. Ability to effectively interact on a daily basis with individuals on all organizational levels is required.

Additional Job Description:

Scheduled Weekly Hours:

14

Shift:

Varied (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

UNTWN Uniontown Hospital

Cost Center:

608 UNTWN Security

Address:

500 W Berkeley Street

Uniontown

Pennsylvania

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.