What are the responsibilities and job description for the Referral Coordinator position at UP Health System - Marquette?
UP Health System – Marquette
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!
Where We Are:
In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.
Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Opportunities for education and training through partnership with Duke LifePoint Healthcare
And much more…
Position Summary:
Coordinates the scheduling of complex multidisciplinary care across the hospital for all established patients receiving comprehensive cancer care.
Reports to: Manager
FLSA: Non-Exempt
ESSENTIAL FUNCTIONS:
Processes and coordinates all insurance referrals and/or pre-certifications.
Facilitates patient appointments with specialists, lab, imaging, rehab/PT, and all other recommendation/requirements for patient care.
Serves as a resource for patients and others; responds to all requests for information.
Manages patient files, records, billings, and department schedules.
Effectively manages high call volume; maintain focus on customer service.
Ability to identify critical issues and exercise independent judgement
Demonstrated detail orientation with the ability to analyze, problem solve, organize, and manage multiple priorities
Ability to follow up and complete all tasks
Minimum Qualifications:
Minimum Education
Associates Degree
- Years of relevant experience may be substituted for education
Required Skills
In partnership with the patient, navigates the health care system including facilitating communication among patients, family, patient care team, multiple clinical departments and providers.
Triages a large number of incoming phone calls and multiple scheduling work queues to assure patients receive coordinated, sequential, timely care.
Requires a focus on customer service during all patient and customer interactions. Also requires effective utilization of patient information, billing systems, coordination of insurance documentation, management of patient records and department schedules and effective management of a high volume of incoming telephone calls.
Minimum Work Experience
2 Years experience in a healthcare setting
2 Years experience in an oncology setting (Preferred)
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
