Delivery Manager - App Development

Upbound Group

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico.

Upbound Group, Inc. is headquartered in Plano, Texas.

DELIVERY MANAGER

Purpose/Job Summary:

As a Technical Delivery Manager on Enterprise Platform team for Finance and Accounting product, this role will manage:

• Overseeing the end-to-end delivery of financial software solutions (e.g., ERP modules, accounting systems, financial analytics tools) to external or internal clients.
• Coordinating cross-functional teams (engineering, product management, finance subject matter experts, compliance/legal) to ensure timely and high-quality deployments/upgrades.
• Managing stakeholder relationships, particularly with finance leads, and other executive sponsors, while ensuring regulatory and compliance requirements are met.
• Driving continuous improvement in delivery processes, ensuring that new finance and accounting feature rollouts align with evolving business and regulatory demands.
  
  

Key Accountabilities & Deliverables:

Engineering Leadership:

• Lead cross-functional teams, including finance subject matter experts, software developers (internal/external), QA engineers, and compliance officers, toward successful product launches.
• Create an environment of collaboration, knowledge-sharing, and best-practice adoption around finance & accounting standards (Sarbanes-Oxley, ITGC).
• Monitor workload, validate capacity, and address resource constraints to keep project timelines on track
  
  

Project Planning and Scheduling:

• Proficiency in project management methodologies (Agile, Scrum) including planning, scheduling, timeline and risk management.
• Team Management: Managing the development and testing teams, facilitating communication and ensuring that everyone is working towards the same objectives; leading and nurturing a team of professionals, fostering a culture of continuous learning and improvement.
• Stakeholder Management: Acting as a bridge between the engineering, product, Finance and Accounting teams ensuring clear communication and alignment of objectives, providing status updates on initiatives to stakeholders.
• Quality Assurance: Supervise and improve the quality of engineering delivery to ensure the end product meets stakeholders’ expectations.
• Budget Management: Managing the budget and resources of engineering delivery, including allocating tasks to team leaders and providing period status updates on budget tracking
  
  

Additional/Shared Responsibilites:

• Strategic Planning: Envisioning the future and setting strategic goals for Upbound’ s IT Finance and Accounting portfolio.
• Risk and Issue Management: Identifying potential risks to delivery of initiatives early on and developing strategies to mitigate them.
  
  

Team Management Responsibilities:

• Performance Management: Mentoring direct/indirect reports and providing performance feedback, participate in reviews with vendors.
• Operational Excellence: Ensuring that all technological processes align with the company’s operating goals and delivering efficiency/quality of service
  
  

Key Skill & Competencies:

• Expertise in managing the delivery, design, implementation, and enhancing tier-1 platforms like Oracle Fusion
• Expertise of end-to-end delivery process from concept to deployment
• Expertise in finance background in public retail and fintech domain
• Proficient in project management methodologies including Agile, Scrum
• Proficient in project estimation of efforts/cost and aligning team capacity with demand
• Strong data analytics skills with ability to use data to inform decisions and improve performance
  
  

Leadership:

• Expertise in building, leading and motivating a team to meet and exceed operational goals
• Advanced decision-making skills with confidence in making strategic decisions that impact the delivery
• Exceptional communication skills for effective collaboration with teams and stakeholders
• Excellent problem-solving abilities with critical thinking to address challenges in a dynamic environment
• High attention to detail and organizational skills to manage various aspects of delivery
• Strong adaptability to changing market trends and technology advancements
  
  

Qualifications & Experience:

• Minimum - bachelor's degree in engineering
• Preferred - master's degree in computer science, information technology, management information systems, technology management or related area
• Minimum 15 years of Engineering experience, with at least 5 years of experience in financial applications
• Minimum 5 years of experience in leading, coaching and developing a team
• Familiarity with core finance operations (accounts payable/receivable, reconciliations, general ledger, financial statements, and statutory reporting)
• Understanding of financial month-end/year-end close processes
• Knowledge of compliance standards (SOX, GAAP) and audit requirements
• Experience with automation and reporting tools is a plus
• Ability to travel up 15% as needed
• When not traveling, ability to work in office (Plano, TX) Monday through Friday