Chart Facilitator SUS

Purpose:
Responsible to maintain the accuracy of both the physician delinquency process and the master files and facilitate the timely completion of patient records and updated physician information. Ensures the integrity of the data in our Legal Health Record is accurate, complete and available to support patient care, JCAHO and DOH requirements. Provides orientation to the chart completion process, accessing the legal health record through e-HIM repository, and the Chart Deficiency procedure.

Responsibilities:

• Know and follow all organizational/departmental policies/procedures.
• Audits compliance to meet JCAHO and DOH requirements.
• Maintains the electronic Death Registry and the Gift of Life referrals, coordinating with physician staff and funeral directors to obtain completion of death certificates.
• Follow up on missing discharged records to ensure records are received for processing. Reports any trends to management.
• Prepares, scans and validates records while performing legibility and integrity analysis; scans loose papers into the electronic health record.
• Actively practice behaviors associated with SH Service Excellence expectations.
• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2.
• Be an ambassador for UPMC Susquehanna.
• Provide the best C.A.R.E.2 for our patients no matter what.
• Incorporate leading/evidence-based practice in quality/safety into every day work.
• Commit to high quality, safe work; encourage others to have similar standards.
•  Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.
• Avoid shortcuts to ensure quality and safety measures are not circumvented.
• Encourage patient and family involvement in processes involving patient safety.
• Speak up with other service partners to ensure high quality and safety.
•  Report serious events/incidents per policy.
• Completes scanning, QA and analysis processes in established time frames to support department goals.
• Provides orientation to the physicians and physician assistants and mid-wives, acclimating them to the chart completing process, accessing the legal health record through e-HIM repository, and the chart deficiency procedure.
• Updates the master files (NPI Process), merge medical records, monitor, correct and follow up on printed reports.
• Copy charts as needed for transfers and/or release of information requests.
• Performs all functions related to the delinquency list, physician completeness process, records over 30 days requirement, and re-analysis.
• Assume responsibility for personal development and education.