What are the responsibilities and job description for the Customer Service Team Leader position at UPMC?
UPMC Magee-Womens Hospital is seeking a Full Time Customer Service Team Leader to support the Parking department!
This position will work rotating shifts with mainly afternoon shifts. Hours are subject to change based on business needs.
The Customer Service Team Leader provides personal customer service to all UPMC patrons in a manner consistent with the hospital's policy of service excellence and the Pennsylvania Motor Vehicle Code.
Responsibilities:
- Direct valets in directing/coordinating vehicle traffic.
- Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether to assist them.
- Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.
- Issue parking tickets to all vehicles that pull into the driveway.
- Report any damage or accident with a patron's vehicle.
- Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.
- Communicate with both escorts and valets via radio always using proper radio etiquette.
Salary : $18 - $29
