What are the responsibilities and job description for the Office Assistant II - Family Medicine, Montoursville position at UPMC?
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.
- 4x Day Shifts (8:00 am - 4:30 pm / 8:30 am - 5:00 pm) & 1x Evening Shifts (10:00 am - 7:00 pm) per week
- Saturday AMs Covered on Rotation (8:00 am - 12:00 pm)
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
- Completes necessary paperwork such as encounter forms and referrals. Use the computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.
- Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Assist with inpatient billing process.
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests.
- Identify stock levels of office supplies and assist with ordering/inventory management.
- Maintain and update current information on physicians' schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screen calls, take messages, and courteously provide information.
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks. Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.
- Perform other duties as assigned.
Salary : $19 - $28
