What are the responsibilities and job description for the Office Manager position at UPMC?
Purpose:
The Office Manager is to manage the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.
The Office Manager will support behavioral health treatment services of multiple Adult, Child & Adolescent departments utilizing various service delivery models. This position will work Monday through Friday from 8:00 AM to 4:30 PM. The dress code is business casual and there is offsite parking available.
Responsibilities:
· Anticipate scheduling issues when members of the staff are not scheduled.
· Coordinate and staff laser templates, ensuring that patients are properly scheduled.
· Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
· Develop and maintain a patient-centric culture, centered around patient arrival, and follow up activities in line with the consumerism initiatives, if applicable.
· Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
· Order all supplies and services as needed for this practice.
· Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff, and department.
· Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
· Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
· Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
Salary : $1 - $1,000,000
