What are the responsibilities and job description for the Patient & Family Concierge - (Evening Shift) position at UPMC?
Be the Heart of Patient Care – Join Our Concierge Team!
Responsibilities:
- Guest Assistance: Warmly greets and guides patients and visitors, ensuring smooth navigation throughout the hospital while maintaining confidentiality.
- Environmental Services: Cleans, organizes, and restocks assigned areas, including patient rooms and public spaces, reporting any maintenance concerns.
- Dietary Support: Assembles, delivers, and serves meals per dietary guidelines, ensuring food safety and proper sanitation.
- Patient Transport: Safely transports patients, specimens, and equipment while maintaining cleanliness and tracking transport activities.
- Supply Management: Orders, stocks, and organizes unit supplies and equipment, monitoring expiration dates and inventory levels.
- Communication & Rounding: Answers phones, responds to call lights, and interacts with patients to assess and meet their needs.
- Mobility & Engagement: Encourages patient mobility, socialization, and comfort while assisting with daily plans of care.
- Safety & Compliance: Adheres to hand hygiene, infection control, and mandatory reporting procedures.
- UPMC Values & Experience: Embodies key behaviors, ensuring a compassionate, top-quality experience for all.
- Other Duties: Performs additional tasks based on unit needs and leadership direction.
Salary : $17 - $26
